About Information Technology Services
Information Technology Services (ITS) is one of UNCG's four divisions that report to the Chancellor, the university's chief executive. ITS is headed by James Clotfelter, Vice Chancellor and Chief Information Officer (CIO). UNCG is a member of Internet2 and has been designated by the UNC Board of Governors as an Information Technology Management Flexibility campus.
ITS Mission Statement
Information Technology Services (ITS) is UNCG's central technology organization, providing computing, communications, and data services. ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. ITS promotes best practices, efficient procurement, and overall cost-effectiveness in the use of IT resources across the entire University.
ITS Metrics
ITS tracks metrics in several categories to help monitor the performance of our
organization. For more information, including metrics for Client Satisfaction, Service
Utilization, and Uptime, visit the ITS Metrics website.
ITS Annual Reports
The reports linked in this section are in PDF format and require a reader such as Adobe Reader.2010-2011
- ITS Annual Report 10-11: Summary
- ITS Annual Report 10-11: Activity Highlights & Institutional Effectiveness Statements
- ITS Annual Report 10-11: Full Assessment Report
2009-2010
- ITS Annual Report 09-10 Activity Highlights & Institutional Effectiveness Statements
- ITS Goals 09-10: Annual Report of Outcomes
2008-2012
New or Expanded Services, 2008 - February 2012 (PDF: requires a reader such as Adobe Reader)
ITS Technology Infrastructure Plan
ITS Technology Infrastructure Plan - 5/10/2011 (PDF: requires a reader such as Adobe Reader)
ITS Organization
ITS operates as a single department, with all budget and staff centrally managed.
ITS has the following work groups:
- Administrative Systems
- Data Management supports client reporting, data integrity, and data governance.
- Management Information Systems (MIS) manages enterprise applications for campus business and academic services.
- Information Security assists
operating units to maintain the highest security standards compatible with excellent
client service.
- Client Services
- Application Services provides web, desktop and advanced computational application solutions to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs.
- Technical Services & Architecture researches, recommends, and implements solutions to client computing devices issues, such as software and operating system configuration, software licensing and deployment issues, wireless configuration, and creation of software images.
- Student Computing ensures client access to functioning, properly configured, and
reliable hardware and software through support of individual client equipment and
ITS computer labs.
- Systems and Networks manages the campus-wide
network, enterprise computing infrastructure, and the ITS Service Center.
- Systems Design and Architecture administers the enterprise server environment, operating systems, and databases.
- Service Operations and Support provides operations monitoring and support for the central campus computing facilities and general computing support to university faculty, staff, and students.
- Communications Infrastructure administers campus-wide telephone and network enterprise infrastructure and services.
- Network Design and Architecture provides logical design, network security architecture
and device software configuration standards in support of the secure, high-speed
wired, wireless local and wide area campus network infrastructure. The campus network
supports the instructional, administrative and research needs of more than 20,000
faculty, staff and students.
- University and division-wide efficiency and accountability:
- Project Management and the Enterprise Projects Officer support ITS service delivery.
- Management and Budget manages ITS cost centers.
- IT Compliance is responsible for "Enterprise IT Compliance, Enterprise IT Emergency
Preparedness, and Enterprise Risk Management for IT." It assists the University
in complying with HIPAA, DMCA, Public Records, and other laws and regulations, and
cooperates with other units in emergency preparedness and enterprise risk management.
- Location of ITS Units (pdf: requires a reader such as Adobe Reader)
Senior Managers
- Joel Dunn, Associate Vice Chancellor for Administrative Systems
- Donna Heath, Associate Vice Chancellor for Systems & Networks
- Gloria Thornton, Associate Vice Chancellor for Client Services
- Natsu Carr, Manager of Communications Infrastructure
- Chuck Curry, University Information Security Officer
- Vickie Gaskill, Director of Management & Budget
- Susan Hensley, Director of Systems
- Kevin Latimer, Director of Technical Services & Architecture
- Chris Roys, Enterprise Projects Officer
- Moreland Smith, Director of Management Information Systems
- Todd Sutton, University Webmaster
- Joff Thyer, Enterprise Architect - Networks
- Maurice Tyler, Director of Service Operations & Support
Vice Chancellor's Office
- Sandra Suarez Astbury, Executive Assistant
ITS Organizational Chart
ITS Organizational Chart (pdf:
requires a reader such as Adobe Reader)
IT Advisory/Coordinating Structure at UNCG
UNCG Technology Decision-Making Processes (pdf: requires a reader such as Adobe Reader)
