About Information Technology Services
Information Technology Services (ITS) is one of UNCG's four divisions that report
to the Chancellor, the university's chief executive. ITS is headed by James Clotfelter, Vice Chancellor and Chief Information
Officer (CIO). UNCG is a member of Internet2 and has been designated by the UNC
Board of Governors as an Information Technology Management Flexibility campus.
ITS Mission Statement
Information Technology Services (ITS) is UNCG's central technology organization, providing computing, communications, and data services. ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. ITS promotes best practices, efficient procurement, and overall cost-effectiveness in the use of IT resources across the entire University.
ITS tracks metrics in several categories to help monitor the performance of our
organization. For more information, including metrics for Client Satisfaction, Service
Utilization, and Uptime, visit the ITS Metrics website.
The How of IT Planning, 2013-2016
IT Advisory/Coordinating Structure at UNCG
ITS Annual Reports
The reports linked in this section are in PDF format and require a reader such as Adobe Reader.
- ITS Annual Report 11-12: Activity Highlights & Institutional Effectiveness Statements
- ITS Annual Report 11-12: Full Assessment Report
- ITS Annual Report 10-11: Activity Highlights & Institutional Effectiveness Statements
- ITS Annual Report 10-11: Full Assessment Report
- ITS Annual Report 09-10 Activity Highlights & Institutional Effectiveness Statements
- ITS Goals 09-10: Annual Report of Outcomes
ITS Technology Infrastructure Plan
ITS operates as a single department, with all budget and staff centrally managed.
ITS has the following work groups:
- Administrative Systems
- Data Management supports client reporting, data integrity, and data governance.
- Management Information Systems (MIS) manages enterprise applications for campus business and academic services.
- Information Security assists
operating units to maintain the highest security standards compatible with excellent
- Client Services
- Application Services provides software and web development solutions, support and training to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs. Application Services also coordinates ITS division-wide communication and documentation.
- Technology Support promotes client access to functioning, properly configured, and reliable hardware and software through support of individual client equipment and ITS computer labs. This includes assistance with technology purchases, software licensing, software/operating system installation, use of software in labs, and hardware repairs. The Technology Support Center in Forney (rm 101) serves as a walk-in support location.
- The Research Computing group provides support, consultation and advice regarding technology resources available for research and creative projects. This includes support of quantitative and qualitative data analysis software, and assistance with high performance computing needs.
- The Telelearning Center, located in the Stone Building, provides students, faculty, and staff with facilities, equipment, and technical assistance to communicate via two-way interactive video. This communication, which can be regional, national or international, includes, but is not limited to, delivery and receipt of credit and non-credit instruction, interviews, webinars, and workshops, as well as UNC system-wide administrative conferences.
- Systems and Networks designs and manages the enterprise Network, Systems, Desktop, Communications, and Voice Services Infrastructure, as well as provides ITS Service Lifecycle Management, and Service Operations and Support.
- Enterprise Network Architecture designs and administers high-speed wired and wireless campus network infrastructure for both local and wide area networking.
- Systems Architecture designs and administers the enterprise server environment, operating systems, and databases.
- Enterprise Desktop Architecture designs and administers the campus desktop computing environment.
- Enterprise Communications designs and administers fiber optic and copper cable plant.
- Voice Services provides telephony services including faculty/staff phone service and other calling features, as well as campus call centers, and emergency phones.
- ITS Lifecycle Management administers the ITS Service Catalog portfolio of division-wide services, including service release management and asset management.
- The Service Operations Center and the Service Desk provide operations monitoring and support for the central campus computing facilities and general computing support to university faculty, staff, and students (6-TECH).
- University and division-wide efficiency and accountability:
- Project Management and the Enterprise Projects Officer support ITS service delivery.
- Management and Budget manages ITS cost centers.
- IT Compliance assists the University in complying with HIPAA, DMCA, Public Records, and other laws and regulations, and cooperates with other units in emergency preparedness and enterprise risk management.
- Location of ITS
- Joel Dunn, Associate Vice Chancellor for Administrative Systems
- Donna Heath, Associate Vice Chancellor for Systems & Networks
- Gloria Thornton, Associate Vice Chancellor for Client Services
- Natsu Carr, Manager, Enterprise Communications
- Chuck Curry, University Information Security Officer
- Vickie Gaskill, Director of Management & Budget
- Susan Hensley, Director of Enterprise Lifecycle Management
- Kevin Latimer, Director of Technology Support Services
- Chris Roys, Enterprise Projects Officer
- Moreland Smith, Director of Management Information Systems
- Todd Sutton, University Webmaster
- Maurice Tyler, Manager, Enterprise Desktop Architecture & Support
Vice Chancellor's Office
- Sandra Suarez Astbury, Executive Assistant