About Information Technology Services
ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. ITS seeks to provide cost-effective solutions for more than 18,000 clients (students, faculty, and staff). UNCG has been designated by the UNC Board of Governors as an Information Technology Management Flexibility campus.
ITS is one of UNCG's five divisions and is headed by James Clotfelter, Vice Chancellor and Chief Information Officer (CIO). The Vice Chancellor reports to the Chancellor, the university's chief executive.
ITS Special Presentations
From time to time, ITS gives presentations to various groups within the UNCG client community on high profile initiatives and topics of special interest. These presentations are listed below.
- Network Refresh Technology Briefing (PPT: PowerPoint Presentation)
- ITS Budget Briefing (PPT: PowerPoint Presentation)
ITS Organizational Units
To facilitate the proper management of the campus technology needs, ITS is divided into the following units:
- Client Services
- Application Services provides web and desktop application solutions to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs.
- Client Computing Architecture researches, recommends, and implements solutions to client computing devices issues, such as software and operating system configuration, software licensing and deployment issues, wireless configuration, and creation of software images.
- Technical Services and Student Computing ensures client access to functioning, properly configured, and reliable hardware and software through support of individual client equipment and ITS computer labs.
- The Communications Office is responsible for ITS internal and external communications, enabling communication and collaboration among information technology professionals and users of information technology at UNCG.
- Administrative Systems
- Data Management supports client reporting and data integrity.
- Management Information Systems (MIS) manages enterprise applications for campus business and academic services.
- Information Security assists operating units to maintain the highest security standards compatible with excellent client service.
- Systems and Networks manages the campus-wide network, enterprise computing infrastructure, and the ITS Service Center.
- Systems administers the enterprise server environment, operating systems, and databases.
- Service Operations and Support provides operations monitoring and support for the central campus computing facilities and general computing support to university faculty, staff, and students.
- Data and Voice Operations administers campus-wide telephone and network enterprise infrastructure and services.
- Service Assurance and Project Management supports ITS service delivery.
- Management and Budget manages ITS cost centers.
- Compliance and Business Continuity supports compliance with HIPAA, DMCA, and other laws.
- ITS also provides coordination for university planning.
Senior Managers
- Joel Dunn, Associate Vice Chancellor for Administrative Systems
- Donna Heath, Associate Vice Chancellor for Systems and Networks
- Gloria Thornton, Associate Vice Chancellor for Client Services
- Chuck Curry, Assistant Vice Chancellor for Information Security
- Valerie McFadden, Director of Data Management
- Vickie Gaskill, Assistant Vice Chancellor for Management and Budget
- Susan Hensley, Assistant Vice Chancellor for Systems
- Larry Henson, Associate Vice Chancellor for Data Services (Compliance & Business Continuity)
- Kevin Latimer, Director of Client Computing Architecture
- Brad Lytle, Director of Service Operations and Support
- Virginia Moore, interim head of Service Assurance/Project Management
- Chris Roys, Director of Data and Voice Operations
- Moreland Smith, Assistant Vice Chancellor for Management Information Systems
- Todd Sutton, Assistant Vice Chancellor for Application Services (University Web Master)
- Janice Tulloss, Director of Student Computing
Vice Chancellor's Office
- Sandra Suarez Astbury, Executive Assistant