About Information Technology Services
ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. ITS seeks to provide cost-effective solutions for more than 20,000 clients (students, faculty, and staff). UNCG has been designated by the UNC Board of Governors as an Information Technology Management Flexibility campus.
ITS is one of UNCG's five divisions and is headed by James Clotfelter, Vice Chancellor and Chief Information Officer (CIO). The Vice Chancellor reports to the Chancellor, the university's chief executive.
ITS Presentations
From time to time, ITS gives presentations to various groups within the UNCG client community on high profile initiatives and topics of special interest. Examples are listed below.
Note:
These files are in Portable Document Format (PDF) and require a reader such as Adobe Reader.
- Active Directory/General Computing Network
- Voice Services
- Joint Data Center
- Network Refresh Technology Briefing
- ITS Budget Briefing
ITS Organizational Units
ITS is divided into the following units:
- Client Services
- Application Services provides web and desktop application solutions to students, faculty, staff, classes, and departments to meet their instructional, research, and general technology needs.
- Technical Services & Architecture researches, recommends, and implements solutions to client computing devices issues, such as software and operating system configuration, software licensing and deployment issues, wireless configuration, and creation of software images.
- Student Computing ensures client access to functioning, properly configured, and reliable hardware and software through support of individual client equipment and ITS computer labs.
- Administrative Systems
- Data Management supports client reporting, data integrity, and data governance.
- Management Information Systems (MIS) manages enterprise applications for campus business and academic services.
- Information Security assists operating units to maintain the highest security standards compatible with excellent client service.
- Systems and Networks manages the campus-wide network, enterprise computing infrastructure, and the ITS Service Center.
- Systems Design and Architecture administers the enterprise server environment, operating systems, and databases.
- Service Operations and Support provides operations monitoring and support for the central campus computing facilities and general computing support to university faculty, staff, and students.
- Voice Services and Infrastructure Development administers campus-wide telephone and network enterprise infrastructure and services.
- Network Design and Architecture provides logical design, network security architecture and device software configuration standards in support of the secure, high-speed wired, wireless local and wide area campus network infrastructure. The campus network supports the instructional, administrative and research needs of more than 20,000 faculty, staff and students.
- Efficiency and Accountability Resources:
- Project Management supports ITS service delivery.
- Management and Budget manages ITS cost centers.
- Compliance (for compliance with HIPAA, DMCA, Records Management, and other laws and regulations), and other areas.
- Location of ITS Units (PDF: requires a reader such as Adobe Reader)
Senior Managers
- Joel Dunn, Associate Vice Chancellor for Administrative Systems
- Donna Heath, Associate Vice Chancellor for Systems & Networks
- Gloria Thornton, Associate Vice Chancellor for Client Services
- Chuck Curry, University Information Security Officer
- Valerie McFadden, Director of Data Management
- Vickie Gaskill, Director of Management & Budget
- Susan Hensley, Director of Systems
- Kevin Latimer, Director of Technical Services & Architecture
- Brad Lytle, Director of Service Operations & Support
- Chris Roys, Director of Voice Services & Infrastructure Development
- Moreland Smith, Director of Management Information Systems
- Todd Sutton, University Webmaster
- Joff Thyer, Manager of Network Design & Architecture
Vice Chancellor's Office
- Sandra Suarez Astbury, Executive Assistant