Information Technology Services

Changing and Resetting Passwords

Many of the university accounts given to members of The University of North Carolina at Greensboro (UNCG) community share the same user name but do in fact have different passwords. By using the Self-Service Password Reset Form (, users can reset passwords for all of the default accounts at one time. This is also the quickest way to change the majority of your passwords at one time. For more information on the various account types, visit Account Descriptions.

  • See Choosing a Strong Password for guideliness on how to choose a password for your UNCG accounts and for tips on safe computing with passwords.
  • If you are unable to change your password, please feel free to contact 6-TECH at 336-256-TECH (8324).
  • Users are locked out of some systems after a number of unsuccessful login attempts. If you have reset your password and are still unable to log into a system, you should contact 6-TECH at 336-256-TECH (8324).

Resetting your Account Passwords

Self-Service Password Reset (SSPR)
This form will allow you to reset any or all of the following accounts if you have forgotten the passwords: iSpartan, GCN, UNIX, and/or Banner. If you are having trouble using the SSPR application, visit Using SSPR, and if you continue to have problems, please contact 6-TECH Technical Support at 336-256-TECH (8324).

UNCGenie: UNCG Information System

GetMyPin Feature
UNCGenie has its own authentication system based upon your university ID and a Personal Identification Number (PIN). This system has a "GetMyPin feature" that can be used to retrieve your initial PIN or reset/unlock your PIN. The system uses email addresses and/or mailing addresses stored in Banner by your admitting or HR office. If you are unable to use the GetMyPin tool, contact the UNCG office through which you were admitted or hired.

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