Information Technology Services

Using the Self Service Password Reset Request

The Self Service Password Resetting utility (SSPR) has been designed to allow current affiliates of The University of North Carolina at Greensboro (UNCG) to reset their Netware Directory Services and UNIX and email password. UNCG affiliates consist of faculty, staff, and students who have current accounts at UNCG. This utility will only be useful for those affiliates who have non-disabled requested accounts. If an account status in Banner is not active or is not acknowledged, users will receive the error message The system has no service request data for you when trying to use this utility. To access the request form, users may connect to the Password Resetting Page. The Self Service Password Request can also be accessed by following the links from the main Accounts Page to Changing Passwords where you can find more information about other methods of changing your university account passwords.

To reset your Netware Directory Services or UNIX/email password, you must fill in all information in the form below correctly. Then click the Request Password Reset button.

NOTE: Faculty/staff's university ID may be their 970 number assigned by HRS. Also, this form is not case sensitive which means upper or lower case data may be entered in the Computer User Name, Last Name, and First Name text boxes.

The Self Service Password Resetting Status form will appear with your Computer Challenge Question.

Enter the answer to your Computer Challenge Question. This is the challenge question created and set up by you at the time of requesting your UNCG computer accounts. If you enter an incorrect answer to the Computer Challenge Question, the message Challenge Question Answer failure will appear when you click Request Password Reset. You should choose the Back button to re-enter the correct answer.

If you enter the Challenge Question answer correctly, the Self Service Password Resetting form will appear with a list of choices for the password you want to reset.

Place a check mark next to each computer account for which you wish to reset the password. Enter the new password in the Password and Verify Password text boxes provided. As you enter your password, asterisks will appear in the boxes to protect your privacy. When you have entered the new password, click the Request Password Reset button to proceed. If you enter check marks for both the NDS and UNIX/email services accounts, the password you choose will be the same for both accounts.

SSPR Password Changing Requirements:

• The password must be a minimum of eight characters.
• The first character of new passwords cannot be a number.
• The password must contain at least one numeric digit.
• It is recommended not to use common words as your password.

If both entries match and the password passes validation, a form similar to the one below will appear asking if you are sure you want to reset your password.

Click the Yes button to continue and complete the process. You will receive a confirmation page describing the password(s) you have requested to change.