The goal of Database Hosting is to provide the infrastructure required to support business applications for your organization in a highly available environment, ensure data integrity and security, as well as appropriate levels of availability and recoverability.
Information Technology Services (ITS) supports three types of databases:
| Database | Hosted on: |
|---|---|
| Oracle | Linux virtual servers |
| Microsoft SQL Server | Windows cluster |
| MySQL | Linux/Apache LAMP environment |
At UNCG, both Oracle and Microsoft SQL Server databases are managed by ITS, while MySQL databases are created and managed by web developers in a department or School.
For more information about MySQL databases on UNCG’s LAMP environment, see LAMP @ UNCG.
Oracle Database Hosting
ITS will host Oracle databases on Linux virtual servers for vendor written applications. This service must be initiated as part of a project request. (See steps to request a project in the "Microsoft SQL Database Hosting" section below.)
Oracle databases are hosted on a virtual server as a more cost-effective solution than a stand-alone physical server. However, your specific needs may demand a physical server for your database. This will be determined during consultations with ITS as part of the project process.
Microsoft SQL Database Hosting
ITS hosts Microsoft SQL Server databases on an ITS-hosted Virtual Server for vendor-written and client-developed applications. For details on SQL Server hosting, including costs, see Microsoft SQL Server Service Description.
- Go to the Project Request form in the 6-TECH Service portal.
- On the UNCG Sign In page, enter your UNCG email address (e.g. username@uncg.edu) and click Next.
- Enter your password and click Sign in.
If you are enrolled in UNCG MFA, you will be presented with the Azure MFA Authentication window. Approve the sign in from the second factor you have chosen and complete the authentication process.
If you have trouble logging in: You must include “@uncg.edu” when you enter your email address in Step 2. If you did not include it, try again and include “@uncg.edu.”
You will be taken to the Project Request form. - Fill in the required fields:
- Project Title: (your choice)
- Category: Strategic
- Type: Project
- In the Description field, include the following information:
- Your best contact information
- Name of the application database administration in your department
- Whether or not your data contain sensitive information, such as social security numbers
- Other information you feel is pertinent
- Press Submit.
- You will receive an email confirming your request.
- ITS staff will contact you about your request.
ITS Support for Oracle and Microsoft SQL Server Database Hosting
ITS will provide support for problems that users may encounter with the core database management system hosting a Microsoft SQL Server database. This includes assistance with software maintenance, backup/recovery, monitoring, security, non-production refreshes and similar tasks typically associated with the database administration role. The level of support will vary according to the database management method. However, users of the service are responsible for providing the development expertise required to make use of their database.
If an application has multiple tiers (production, validation), clients may request a refresh of validation database by contacting 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.
Service Agreement
For details about this service offering, please read the Memorandum of Understanding (MOU) for Microsoft SQL Server Hosting (pdf: requires a reader such as Adobe Reader). This MOU contains information such as:
- An executive summary
- Terms and conditions (including incident management)
- Services and charges