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Frequently Asked Questions

Participation

  1. Who will be eligible to participate in the program?
  2. How do I participate in the program for this academic year?
  3. What are the benefits of purchasing a laptop through the UNCG program?
  4. What if I already own a laptop or desktop computer?

Hardware/Software

  1. What type of laptops will be offered?
  2. Will UNCG provide all of the software that I can access in the computer labs?
  3. Will the laptops have a warranty?
  4. What about theft or fire insurance?
  5. What do I do if my SLP laptop breaks?
  6. Will I be able to get my laptop repaired on campus?

Cost

Is there a charge for having my laptop repaired at the 6-TECH Service Center?

Ordering Information

  1. In the Apple Store, I clicked away from the Store tab and now when I try to return to it, I end up at a different Apple Store. How do I get back to the UNCG Apple Store?
  2. How do I place an order?

Network

  1. Is wireless access available all over campus?
  2. Will my computer be secure from other students?

Contact Information

How can I make a suggestion or ask a question about the laptop program?

 


Participation

  1. Who will be eligible to participate in the program?
    Any current UNCG student (full time, part time, or graduate) is eligible to purchase a laptop.
    Note: Alumni and those who have withdrawn from the University are not eligible to purchase a laptop through this program or receive on-campus technical support.
  2. How do I participate in the program for this academic year?
    All students are eligible to purchase the recommended program laptops. Information on buying a program laptop is available on the Student Laptop Program (SLP) website.
  3. What are the benefits of purchasing a laptop through the UNCG program?
    There are many benefits to purchasing a laptop through the program.
    • Program laptops have been selected to meet the requirements of the University's academic computing environment. 
    • The 6-TECH Service Center, an on-campus support center, will be available to provide support services, including warranty repairs, for owners of program laptops.
  4. What if I already own a laptop or desktop computer?
    Students may bring non-program laptops to the 6-TECH Service Center for limited support. Please see Support Options for Students With a non-Program Laptop for specific details on support.

Hardware/Software

  1. What type of laptops will be offered?
    There are two recommended laptop vendors: Lenovo & Apple. Each vendor offers a less expensive model and a high-end model that offer superior performance. Details for the models can be found on the laptop information page.
  2. Will UNCG provide all of the software that I can access in the computer labs?
    No. Only a subset of programs available in the computer labs will be licensed for use and preloaded on program laptops. Students are eligible to purchase select additional software at a discount. Your instructor will let you know if you need additional software for a class.
  3. Will the laptops have a warranty?
    With the exception of the laptop battery (which has a one-year warranty) and any adapters (which have no warranty), program laptops have a three-year warranty at the time of purchase. The on-campus service center will perform warranty repair work on program laptops.
  4. What about theft or fire insurance?
    ThinkPad Protection excludes theft, loss, or damage due to fire or intentional acts. Students (and parents) are encouraged to contact their current insurance provider to ask about covering the laptop under their current homeowner's or renter's insurance.
  5. What do I do if my SLP laptop breaks?
    If the problem is covered under warranty or ThinkPad Protection, the student may bring the laptop to the 6-TECH Service Center for repair. A limited number of loaner laptops will be available for students whose laptops are brought in for hardware issues.
    Note: Non-SLP machines may be taken to the 6-TECH Service Center for limited consulting services. Please see Support Options for Students With a non-Program Laptop for specific details on support.
  6. Will I be able to get my laptop repaired on campus?
    Yes - at the 6-TECH Service Center, located in the lobby of the McNutt Building.

Cost

Is there a charge for having my laptop repaired at the 6-TECH Service Center?
For information about our schedule of fees, read What is ThinkPad Protection and what does it cover?.

Ordering Information

  1. In the Apple Store, I clicked away from the Store tab and now when I try to return to it, I end up at a different Apple Store. How do I get back to the UNCG Apple Store?
    This problem has been reported to Apple. In order to get back to the UNCG Apple Store, you will have to start over from the University Apple Store. You must place your order before leaving the Store tab.
  2. How do I place an order?
    Visit the Purchase a Laptop Web page. From there you will be directed to the purchasing sites prepared by the selected vendors for use by program participants.

Network

  1. Is wireless access available all over campus?
    For wireless availability, please read UNCG Locations with Wireless Service (pdf: requires a reader such as Adobe Reader). More information about wireless service at UNCG, see: The UNCG Wireless Network.
  2. Will my computer be secure from other students?
    While every attempt will be made by the University to provide a safe computing environment, the student user shares a great deal of responsibility for taking sensible precautions. Training and documentation are available to students to educate them about safe computing practices. All program laptops will come with a firewall and antivirus software.

Contact Information

How can I make a suggestion or ask a question about the laptop program?
Technical or purchasing inquiries regarding the laptop program should be directed to 6-TECH at 336-256-TECH (8324) or 6-TECH@uncg.edu. For information on requirements specific to your major program, contact your major department or advisor.