Information Technology Services

Home » Laptop » Protection

Protecting Your Laptop Computer

The most important thing you can do to safeguard your investment in your laptop computer is to learn how to protect it from damage and theft. However, since bad things can happen to good laptops, there are two forms of financial protection available to you: a warranty and accidental damage protection.

Warranty

A warranty is a guarantee of the reliability of a product under conditions of ordinary use. All laptops (Lenovo Thinkpads and Apple MacBook Pros) purchased through the UNCG Student Laptop Program include a three-year warranty* at no extra cost that covers repairs due to faulty parts or workmanship. Warranty Repairs will be handled at no cost in the 6-TECH Service Center in the lobby of the McNutt Building.

Please note that the warranty does NOT cover things like accidental damage due to spills, damage to the screen, theft, or loss due to fire or other natural disasters. Intentional misuse is also not covered under warranty (or any of the other coverage options).

For warranty information, you may refer to your ThinkPad or MacBook owner's manual. For additional information about the Lenovo warranty, see Thinkpad Protection (pdf: requires a reader such as Adobe Reader).

*Note: Batteries are covered by a one-year warranty for both Lenovo and Apple.

Accidental Damage Protection

Lenovo offers the option to purchase Accidental Damage Protection (pdf: requires a reader such as Adobe Reader) on checkout. Accidental damage protection covers certain types of damage not typically covered under ThinkPad Protection, such as accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling.

Note
: Apple does not offer a similar service agreement, so warranty and third party insurance are the only options available for Apple laptops.