Information Technology Services


Network Services Fees

Information Technology Services (ITS) is pleased to offer faculty and staff several cost-effective options for purchasing additional network storage, centrally-managed hosting solutions, additional data ports, and teleworking services bundles.



Additional Network File Storage

UNCG faculty and staff may purchase additional home directory storage, and departments may purchase additional department directory or specialized department storage at a minimal annually recurring cost.

Storage Description Cost per Additional
GB per year
Default Space Allocation
SPARTANDRIVE:\\ Storage:
Additional Home Directory or Department Directory Storage may be purchased by faculty and staff. This storage has basic class backup (daily). $1.00 5 GB Home Directory
200 GB Department Directory
Specialized Department Storage:
Windows Web & Database File Space $1.00 No default
MS SQL Database Space $1.00 10 GB per department
Streaming Media File Space $1.00 No default
AFS File Space $1.00 Currently 5GB - to be replaced by Home Directory access
Additional Virtual Server Space (data drive) $1.00 40 GB (operating system drive)
LAMP web hosting (cPanel) for additional website $1.00 10 GB per department
WordPress Multisite File Space $1.00 2 GB per faculty member
5 GB per department

Special Volumes

UNCG faculty, staff and departments may also purchase special-purpose storage (distinct from their home directory or department directory storage). These Special Volumes vary in cost according to the frequency of backup required. Please see Backup Services for more details.

Storage Description Cost per Additional GB per year
<YouNameIt> Storage (Special Volumes):
Basic backup (daily)
$1.00

Research Storage

Researchers may purchase research class data storage at an annual cost of $0.36 per GB, or $368.64 per terabyte.

As the name implies, only research data associated with a grant may be stored here. This class of storage is intended to accommodate large research files, such as data sets, audio and video.

Storage Description Cost per Additional GB per year
<YouNameIt> Research Storage:
Basic Recovery backup (monthly)
$0.36

Faculty, staff and departments who purchase disk storage services beyond their default allocations will be billed on a 12-month cycle that begins July 1 each year. Multiple years of services may not be purchased in advance. The only exception is that annual costs for grant funded services can be pre-paid concurrent with grant funding cycles.

Mid-year purchases are prorated as follows:

  • Requests placed between July 1 and December 31 will be billed a pro-rated amount for the current fiscal year.
  • Requests placed between January 1 and June 30 will be billed a pro-rated amount that will be added to the next fiscal year bill.

Application Hosting

ITS provides centrally-managed hosting solutions for University department applications with server requirements.

  • ITS provides multiple platforms (Windows and Red Hat Linux) geared to meet clients’ computing needs. This service provides clients with a reliable, monitored, secure and managed solution.
  • ITS provides hosting of servers (both virtual and physical) in the University Data Centers. Clients may use servers to provide applications to their departments.
  • ITS hosts databases for University departments. Available databases are: Oracle and Microsoft SQL.

Virtual Server Cost

ITS hosts servers using virtual server technology. Server costs require client to purchase storage large enough to host the operating system and logs. Enterprise Backup and Enterprise Monitoring are included in the price of any virtual server. Additional storage space may be purchased. If required, the data storage can be mirrored. The costs for virtual servers and storage are charged annually.

Cost for Virtual Server

(# of CPUs) x $50
(Amount of Memory in GB) x $30
(Amount of storage allocation) x $0.36
(Backup Allocation1) x $0.64


Total Cost = Sum of above 4 components

1Backup Allocation equals Storage, unless drives are mirrored.

# of CPUs Amount of Memory in GB Amount of storage allocation in GB Amount of storage allocation included in Backup in GB Total Annual Cost
1 1 60 60 $140.00
1 4 80 80 $250.00
2 2 60 60 $220.00
4 4 200 100* $456.00

*Backup amount reflects a mirrored volume.

Faculty, staff, and departments who purchase managed infrastructure services will be billed on a 12-month cycle that begins July 1 each year. Multiple years of services may not be purchased in advance. The only exception is that annual costs for grant funded services can be pre-paid concurrent with grant funding cycles.

Mid-year purchases are pro-rated as follows:

  • Requests placed between July 1 and December 31 will be billed a pro-rated amount for the current fiscal year
  • Requests placed between January 1 and June 30 will be billed a pro-rated amount that will be added to the next fiscal year bill



Additional Network Data Ports

Every UNCG faculty and staff member is entitled to 2 wired network data ports operating at 1 Gb speeds in his or her office at no cost to the department.

Additional ports may be requested for a fee. A one-time $175.00 data activation fee is the actual cost to the University of a port on a network switch. Additional labor costs are charged if a new data outlet ("wall jack") must be installed, or an existing one moved.




New Teleworking Services Bundles

Given that the University is faced with significant energy consumption and cost reduction mandates, as well as space constraints on the main campus, University leadership has been interested in the impact of teleworking in helping to achieve our goals and mitigate some constraints. The investments we have made in wired and wireless networking have allowed us to build an architecture that can support a very robust and full-featured teleworking experience for our faculty and staff. ITS is pleased to announce the upcoming release of a new remote access service into the AD/GCN computing environment. The Teleworking Services Bundles offered by ITS provide UNCG faculty and staff with:

  • The ability to work from a remote location: work from home as if you are in the office (e.g., answer your phone and access your network files).
  • Direct access to the GCN and corresponding Enterprise Services like email, Banner, and network file space: just plug in your GCN-imaged device and you can access the same services you can access from on-campus.
  • A hardware-based alternative to SSL VPN: once you connect to the network via the remote access device, you have access to the same set of services that are available on the wired UNCG network; no need to use a VPN client when connecting through the remote access device.
  • Built-in wireless access to the GCN: convenient access method enables personnel to set up a home office quickly and easily.
  • An optional software-based telephone: either an extension to your current UNCG office phone or a new UNCG phone number.

Requirements

  • GCN laptop or desktop computer
  • An active Internet connection, through a DSL or cable modem
  • An electrical outlet for the remote access device
  • A headset/microphone for the softphone, if selected

Annually Recurring Costs

  • Teleworking Bundle 1
    • Comes with remote access device; no telephone option selected
    • $140 per year
  • Teleworking Bundle 2
    • Comes with remote access device and a softphone with the same phone number as your office phone
    • $170 per year
  • Teleworking Bundle 3
    • Comes with remote access device and a softphone with a new phone number
    • $340 per year

Installation Costs

  • Remote Access Device
    None. Faculty and staff will receive a self-installation kit after order confirmation. Everything you need to get your remote access device up and running is included in the kit.
  • Softphone
    • The Cisco IP Communicator will need to be installed on the faculty/staff laptop or desktop
    • New phone number: $80 setup + Time and Materials at current labor rate
    • Same phone number: Time and Materials at current labor rate