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Off-Campus Connectivity

Thinking of moving off campus?

As UNCG continues to grow, so must network access to University services. Buildings outside of the primary campus location of 1000 Spring Garden Street (1111 West Friendly Avenue) are now directly connected to the UNCG network via the Metro-Ethernet. These locations have access to full network services, and current network designs include solutions for other off-campus sites. The following document contains information on specific network and phone connectivity solutions as well as questions to consider before relocation occurs.

All UNCG services are designed around the logistics of campus network: high bandwidth applications, data management, compliance and security. Users moving from the campus to a remote location likely depend on UNCG services as they are delivered at the central campus. If the UNCG network is extended via the UNCG Metro-Ethernet solution, this level of service will remain and networking/security issues are the responsibility of Information Technology Services (ITS).
Users of non Metro-Ethernet remote access solutions for a permanent offsite workstation will have a significantly reduced offering which will also change over time as the next generation networking environment is installed. They will bear a significant burden of resolving technical issues on site (notably their Internet connection, local network infrastructure and workstation communication issues). Most business functions of the University will see a performance and service degradation and even may have problems operating.

ITS staff is fully occupied providing service on campus.  ITS is not currently funded to provide service off campus, so it is necessary to charge clients to cover these costs.  These costs and services are covered under What kind of technical support can I expect?.

Things to Consider Before Deciding to Relocate

ITS offers several Metro-Ethernet solutions for UNCG departments desiring to relocate staff to an off-campus site. Metro-Ethernet is a network connection that gives users the following:

  • a UNCG campus network identity
  • a choice of robust network connection levels depending on the specific needs of the site
  • support services from ITS
    • Using the Metro-Ethernet solution ensures that the level of service will remain and that networking and security issues are the responsibility of ITS.
    • Users who choose another connectivity solution will have little or no support services from ITS. As the current campus network environment evolves, off-campus sites not under the umbrella of ITS support will bear a significant burden in resolving technical issues, notably Internet connection, local network infrastructure, and workstation communication issues.

The following is table that compares the services you receive on campus with what you might receive off campus, with and without the Metro-Ethernet solution. Consider the information, and determine if it is in your or your department's best interest to relocate.

  On Campus Metro-Ethernet Solution Non-Metro-Ethernet Solution
Bandwidth 100Mb Minimum 10Mb Varies; usually less than 5Mb
Onsite Support Yes Yes, at a cost No
Phone Support Yes, 6-TECH Yes, 6-TECH Limited. 6-TECH support will only be available for University related issues. Third party vendors will be responsible for connectivity issues.
Security Protected by various firewalls, instrusion prevention systems, and network segmentation. Protected by VPN tunneling, as well as UNCG firewalls and IPS. Varies. Protection is up to the department and third party vendors.
Compliance ITS continues to design its network and server architecture to remain compliant with state and federal regulations. Same compliance as on campus. Varies. Compliance is up to the department and third party vendors.
Cost Covered by the University. Fixed cost depending on bandwidth selection. Varies. Cost determined by agreement between department and third party vendors.
Service Monitoring 24-7 Service Operations Center that monitors services offered to the University. Same service monitoring as on campus. Varies. No support for remotely hosted services.