A to Z Index of Services
In order to begin using your default computer account (UNCG Login account) to access technology services, you must first activate your account.
Information Technology Services (ITS) provides assistance to UNCG faculty, staff and students with requesting their University computer accounts.
Account Department Change
UNCG computer accounts are the property of the university and are owned by an affiliate. This service processes the transfer of ownership.
ITS provides professional consultation services and training for the Banner environment to meet a variety of campus business needs.
ITS provides a wide array of advanced support services and training for Department Technology Support staff and Department Technology Coordinators.
Apache Web Server
ITS provides application development and deployment consulting services.
Faculty and staff requiring applications that need to run on servers may use ITS servers to host these applications.
Area Of Rescue
Automated Calling Menu
Automatic call distribution is a sophisticated and highly customizable service for University departments that handle large volumes of incoming calls.
ITS creates custom modifications to Banner, adding functionality to meet business needs, comply with laws and mandates from UNC General Administration.
ITS can modify vendor provided baseline Banner code to meet client business needs.
ITS works with clients to assess problems that emerge in the Banner environment which prevent University Business functions from operating as designed.
Banner Job Scheduling
ITS provides oversight of new releases, coordinating and implementing upgrades from the vendor across Banner functional modules.
Basic Phone Service
Blue Light Phones
Business Process Automation
Calendar (Google Calendar)
ITS provides an array of call management services including voice menu systems, automatic call distribution, and menu box services for workgroups.
The CHP program provides the opportunity for departments to purchase new computer equipment at attractive prices based on volume discounts.
Change Account Name
Information Technology Services (ITS) provides classroom technologies support to foster the synergy of technology, pedagogy, and the learning space.
Information Technology Services (ITS) offers one-on-one & group training to help create an engaging learning experience in classrooms and conference rooms.
Information Technology Services (ITS) provides ongoing support for UNCG-owned or loaned equipment located in teaching spaces and conference rooms.
In collaboration with University Counsel, ITS provides consultation to UNCG faculty and staff on data compliance and records management issues.
ITS provides remediation for University computers that have been infected with malware (such as viruses and spyware) to restore them to proper operation.
Computer Account Assistance
Computer Account Transfer
Computer Based Training
ITS provides permanent removal of data from University computing devices upon request.
Computer Lab Design
Computer Lab Printers
Computer Lab Reservations
Computer Lab Software
Basic troubleshooting assistance and consultation is provided as a service for users encountering issues with campus lab access, software and equipment.
ITS provides recommendations for videoconferencing and collaboration software in computer labs.
ITS manages computer labs in a variety of locations across the campus to provide access to campus network resources and software.
Computer Purchase Consultation
Computing Account Department Changes
Computing Account Transfer
UNCG offers a wide variety of technology resources which require a computer account and password to access.
UNCG must follow the rules set forth in the Digital Millenium Copyright Act (DMCA).
Course Management System
ITS creates custom reports for Banner data utilizing the University supported Operational Data Store (ODS) and WebFOCUS.
UNCG hosts a search appliance allowing custom indexing and targeting for UNCG web sites and directories.
Data Analysis Software
ITS provides an array of services to the UNCG community for maintaining the security of computing devices and data.
ITS makes a secure copy of all administrative systems data, individual and department network file space, and special volumes.
ITS provides data storage services (network file space) for faculty, staff, and students.
ITS hosts both Oracle and Microsoft SQL-Server databases to support applications and web development. MySQL hosting is available in the LAMP Environment.
Oracle and SQL Server backups are managed in accordance with the University Enterprise backup procedures.
Staff members changing departments or primary affiliation from Student to Staff or Faculty, should complete the Department Change Request Form.
Department Computer Lab
Department Technology Coordinators manage departmental file access, groups and serve as liaisons with ITS to provide technology information to departments.
Department Technology Staff
ITS provides advanced technical training, certification and elevated privileges for Department Technology Support (DTS) staff.
Digital Millenium Copyright Act
Restoring access to the campus network after a copyright infringement violation (DMCA takedown).
Drive (Google Drive)
Spam and virus protection for iSpartan is provided for all UNCG email accounts. Faculty and staff accounts also receive Archiving services.
ITS provides custom mailing list/group creation and support services.
Email spam filtering
Email Virus Protection
All faculty, staff, and students receive an iSpartan account for access to Gmail and related Google Apps (Calendar, Drive, Sites, Chat and "Hangouts").
ITS provides support and installation for Emergency "Blue Light" phones across the campus.
ITS offers installation and support for life safety telephone lines across campus, which include fire alarm, elevator and area of rescue telephone lines.
Websites and applications can use UNCG's authentication services to require users to login (authenticate) and to govern what data/features can be accessed.
ITS manages and operates the two Tier 2 enterprise data centers whose physical security, device performance and network activity is monitored 24x7x365.
ITS provides emergency and life safety telephone lines, and manages the university switchboard.
ITS provides secure networked storage space for electronic data, and follows the NC Statewide Information Technology Standards for backup and recovery.
ITS manages the University server farm by providing OS installation, configuration, patching and maintenance, and other services.
ITS is a member of EPART (emergency planning and response team) whose goal is to assess and provide emergency planning and preparedness.
ITS sells external storage media at discounted prices to aid UNCG faculty, staff and students in backing-up appropriate data to these devices.
General Computing Network
Google Message Discovery (GMD)
Satellite offices located near the Greensboro Fiber Loop can enjoy the same wired and wireless network access as offices located on the main campus.
ITS provides consulting services to UNCG faculty, staff and students in the selection and purchase of computing hardware to meet their individual needs.
UNCG faculty, staff and students can get assistance from ITS in the selection, purchase, setup, installation, support, and repair of computing hardware.
ITS provides configuration and setup services for all Campus-wide Hardware Procurement and Student Laptop Program computer hardware.
ITS provides warranty and non-warranty hardware support and repair for all Campus-wide Hardware Procurement and Student Laptop Program hardware.
Help and Support - Online
Help and Support - Phone/Email
Help and Support - Walk-in
For advanced computational needs, ITS provides access to and support for use of a High Performance Computing Linux cluster.
ITS manages and operates UNCG's Gigabit Ethernet network. The campus network infrastructure is a high performance, high availability design.
A hunt group enables callers to dial one number that the system will distribute among a group of phones.
ITS can provide testing for images being deployed on the campus network using approved deployment methods before going into production.
ITS provides training and consulting services on a wide range of information security topics.
The Instructional Linux Environment is a service for those who require specialized computing resources running on the Linux operating system.
ITS manages UNCG's Internet service through the North Carolina Research and Education Network (NCREN).
Wired and wireless access to the UNCG campus network is widely available across campus.
Internet Oversight Committee
ITS manages UNCG's membership in the national Internet2 research and education network.
ITS provides support for Banner job and WebFocus report scheduling.
Lab Computer Repairs
Upon request, ITS provides consulting on workstation and printer solutions for implementation in a lab environment (department lab design).
ITS is responsible for coordination of all ITS lab surplus computers that are distributed to students, faculty and staff on campus.
Lab Video Conferencing
Upon request, ITS will deploy an image to a lab using approved lab deployment methods.
Upon request, ITS will perform break/fix maintenance on supported lab workstations.
LDAP Authentication uses the University data store of accounts to allow applications to manage secure access using a standard UNCG username and password.
Learning Management Systems allow instructors to go beyond the traditional classroom to deliver learning content and collaborative experiences to students.
Life Safety Lines
Linux Server (Virtual)
ITS provides long distance and international calling access for university lines.
ITS provides Mac software and hardware support to students, faculty and staff.
ITS provides faculty and staff with the capability to send mass quantities of email for business purposes using specialized software.
An automated menu box enables callers to dial one number and receive a voice menu with programmable options.
ITS offers several Metro-Ethernet solutions for satellite offices that are not located near the Greensboro Fiber Loop.
Network File Space
New Computing Account
Off Campus Access
ITS provides a variety of off-campus network access options for satellite offices as well as individuals.
ITS provides virtual classrooms, rooms and meeting spaces to host synchronous classes, meetings, office hours, or one-on-one consulting sessions on-line.
Online productivity suites, such as Google Apps for Education, Box and Office365, provide opportunities for online collaboration and file storage services.
Online Support is available to provide information to the UNCG community.
ITS Operators answer incoming calls to the university's main telephone number (336) 334-5000 and provide switchboard services.
Most passwords can be changed online using the Self-Service Password Reset Form.
6-TECH was created to provide the University Campus Community with a single point of contact for technology support.
Individuals can set preferred names for the campus online Directory and for iSpartan (email) display name.
ITS provides consulting services to faculty and staff in the selection and purchase of University printers and multi-function devices.
ITS offers assistance in the setup and configuration of supported local and networked printers and multi-function devices.
ITS provides hardware support and repair services for supported University printers
ITS offers fee-based printing access to students, faculty, and staff from ITS lab computers, at printing kiosks and via web-based printing.
ITS provides consultation, installation, configuration and support for printers and multi-function devices, as well as pay-for-print services.
ITS offers consulting on project management best practices to promote use of appropriate documentation and processes.
Public Records Law
Qualitative Data Analysis Software
Additional accounts can be requested to allow users to have secondary accounts, specialized Banner access accounts, and WebFOCUS reporting accounts.
UNCG faculty and staff may request the installation of software for campus access on University systems and in computer labs.
ITS collaborates with researchers to provide recommendations, training/learning resources, and support for use of technology in research.
ITS makes available a broad selection of software useful for research. ITS also provides training for the most commonly used research software packages.
Run Advertised Programs
Satellite Offices Access
Scan To Email
ITS offers assistance setting up networked scanners and configuring the scan-to-email function available in supported Multi-Function Devices.
ITS Security and Compliance offers an array of professional services for the UNCG community that include consulting, training, and incident management.
ITS provides security incident management and oversight to address information security incidents and minimize risk following an assessment.
Self maintainer programs allow technical staff to conduct warranty repair work on Dell, Lenovo and Apple hardware.
ITS provides access to a wide array of academic and administrative software for UNCG students, faculty, and staff.
Software Image Testing
ITS develops and shares with Departmental Technology Support staff (DTS) the media used to configure UNCG computers with a standard OS and software load.
ITS assists UNCG faculty, staff, and students with the installation of software purchased from UNCG or available through the Student Laptop Program image.
UNCG faculty, staff and students can get assistance from ITS in software evaluation, procurement, licensing, and management of vendor relationships.
ITS provides access to a wide array of software, and assistance with software purchasing, installation, support, and training.
ITS provides support and training on the use of applications in the UNCG software catalog.
ITS provides SSL certificates for improving security of UNCG websites at no cost.
Statistical Analysis Software
Student Computing Labs
ITS provides students with the opportunity to purchase fully-featured laptop computers at discounted prices through the Student Laptop Program.
Superlab Service Desk
ITS offers survey design consultation and data analysis support for researchers at UNCG.
ITS provides architecture design and integration consulting services for custom solutions built on UNCG's enterprise systems and networks infrastructure.
Technology Support Center
Instructor Led and Online Training through Microsoft Imagine Academy on technology related topics.
ITS offers a variety of voice conferencing services.
Telephone System Design
ITS provides consultation on departmental telephone system design upon request.
ITS provides training for all UNCG-provided telephone services.
ITS offers teleworking service bundles that allow UNCG faculty and staff to work remotely while seamlessly accessing campus technology resources.
ITS offers FREE training to faculty, staff, and students at UNCG through a combination of online and in-person training.
UNCG Login ID
University Home Page
The University website (www.uncg.edu) is UNCG's public face. As such, the Internet Oversight Committee mandates the requirements and structure.
Unix Web Server
User Name Change
ITS operates video-conferences (classes or administrative ) from the TeleLearning Center and provides consultation for specialized videoconferencing needs.
Video Conferencing (Labs)
The Stone TeleLearning Classroom is available to present the video playback of CD, DVD, VHS or other recorded materials for groups of up to 40 persons.
Virtual Computing Lab
Virtual Meeting Space
ITS provides SSL VPN software for faculty and staff to use for remote connectivity to the campus network and technology resources.
ITS offers virtual servers running Windows or Linux operating system to campus clients.
ITS provides voice mail services to faculty & staff upon department request.
ITS provides IP-based phone services with a wide array of available features to UNCG faculty and staff.
Some telephone features require an extra charge above the monthly base charge for the line. All features are not on every line.
ITS provides full installation and repair services for all lines and equipment purchased or leased through ITS at no additional cost to UNCG faculty/staff.
ITS can help departments proactively identify where potential risks exist within systems by performing vulnerability scanning.
Walk-in support is available in the 6-TECH Service Center and the Superlab.
ITS provides professional services to assist UNCG faculty and staff in developing and managing websites and departmental applications.
ITS provides consulting on general development questions related to standards and requirements here at UNCG.
ITS supports web audit/video content delivery through a streaming media server, iTunesU@UNCG, and UNCG's YouTube Channel. Media compression is available.
Webfocus Report Scheduling
ITS provides web hosting services in both UNIX and Windows server environments, as well as an Apache/Linux LAMP environment.
If clients are unable to resolve issues related to website systems and software, ITS will provide assistance troubleshooting.
UNCG departments, units and approved groups may request a website name if a custom URL is needed to make it easier to remember or reinforce a brand.
Windows Web Server
Wired (Ethernet) access to the UNCG network is widely available across campus for faculty and staff.
There are two client access networks at UNCG designed explicitly for faculty, staff, student and visitor computing device use.
Wireless access to the UNCG network is widely available across campus for faculty, staff and students.
ITS provides setup and configuration assistance for UNCG wireless network access on laptops and mobile devices.
ITS provides managed WordPress hosting services for departments and faculty.
ITS provides consultation and development for Banner Workflow automation through project work.