Service: Voice Services
Information Technology Services (ITS) provides IP-based phone services with a wide array of available features to UNCG faculty and staff.
There are two components that comprise individual telephone services at UNCG: the IP-based line (dial tone service) and the method of access (handset or software).
Voice service subscribers can choose to utilize either an IP-based handset phone or a “softphone” software application on a computer or mobile device.
Subscribers who wish to utilize an IP-based handset can choose to lease or purchase a Cisco 7911, 7945 or 7965 model phone from ITS. All of the cost for service calls and repair or replacement of the phone is included in IP-based phone leases and purchases.
Subscribers can also choose not to use a traditional phone handset, and instead use a "softphone" software application on their computer or mobile device to receive and make calls.
See Voice Services, Rates, Equipment and Support for more information about this service, including installations, repairs, voice mail, workshops, etc.
For details on rates, phone models and softphone applications, see Voice Services Rates & Equipment.
Self Service Request Forms
- Long Distance Telephone Services
ITS provides long distance and international calling access for university lines.
- Teleconferencing Services (Phone)
ITS offers a variety of voice conferencing services.
- Telephony Consulting and Design
ITS provides consultation on departmental telephone system design upon request.
- Telephony Training
ITS provides training for all UNCG-provided telephone services.
- Voice Mail
ITS provides voice mail services to faculty & staff upon department request.
- Voice Services Features
Some telephone features require an extra charge above the monthly base charge for the line. All features are not on every line.
- Voice Services Installations and Repairs
ITS provides full installation and repair services for all lines and equipment purchased or leased through ITS at no additional cost to UNCG faculty/staff.