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Service: Walk-in Support

Description

Walk-In Support

6-TECH Service Center

The 6-TECH Service Center, located in the lobby of the McNutt Building, offers walk-in support to students, faculty and staff.  Services include:

  • help installing and trouble-shooting University-provided software
  • assistance connecting computers and mobile devices to the UNCG wireless network
  • malware scanning and removal
  • email configuration for handheld devices

In addition, comprehensive hardware support services, including warranty repairs, are available to students who purchased a laptop through the Student Laptop Program (SLP).  Limited hardware repair services are available for computers not purchased through the SLP.

The 6-TECH Service Center website includes additional support details.

Superlab

The Superlab, located in Jackson Library, offers walk-in support to students, faculty and staff any time the SuperLab is open, including late nights and weekends. To learn when the SuperLab is open, visit: Computer Lab Hours. The SuperLab staff provides help with the following:

  • activating or resetting computer accounts
  • unlocking UNCGenie accounts
  • unlocking Pharos printing accounts
  • general computer account troubleshooting and consultation
  • getting credits for Pharos printing (for UNCG staff/faculty who are also students)
  • basic software troubleshooting and consultation
  • connecting to the UNCG wireless network
  • printing from wired computers in Information Technology Services (ITS)-managed computer labs or via the wireless network
  • making computer lab reservations

If a student, faculty or staff member is experiencing a UNCG technology issue that the SuperLab staff cannot resolve, a 6-TECH ticket is submitted on that person’s behalf so that the appropriate Information Technology Services (ITS) support staff can contact them.

In addition to walk-in support, ITS also provides online support and support via phone and email. Visit Getting Help to get further information on all of the ways you can get technical support.

 

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