Request Software for Campus Access
- Request Software Installation for Campus Access Form
- Campus Software Environments
- Requesting Software
- Software Licensing
UNCG makes a wide variety of software available to students, faculty, and staff through various campus environments. This document outlines the process by which faculty and staff may request the installation of software for campus access.Lists of already available software, where it can be found, who is eligible to use it, and the ITS support level for a given application may be found from the Available Software web page.
Software may be made available to campus users in several ways:
- UNCG Network installation
- Virtual environments
- Standard software loads
All requests for installation of software in any of these environments must be made by filling out the online Request Software Installation for Campus Access Form. If you need assistance or additional information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.
ITS will attempt to install software that:
- Is technically compatible with the UNCG network and supported by the publisher/vendor under the operating system currently supported by ITS
- Does not present security problems, such as requiring access to protected systems
- Has had its "clickwrap" or other license agreements/contracts approved by University Counsel or has had the risk accepted by the department or the University. (See Click-Wraps, Click-Through and Automatic Update Agreements)
Clients are strongly urged to obtain a trial copy of any software they intend to purchase, for ITS review prior to purchasing.
Software installation request checklist:
- Investigate licensing.
- May the software be installed in a computer lab or on a network?
- If virtual access is requested, does the license permit that type of installation?
- Are you purchasing the appropriate type of license – concurrent use, workstation, site, etc.?
- Are there any restrictions on who may access the software?
- Has the license agreement been reviewed by University Counsel? (See: Click-Wraps, Click-Through and Automatic Update Agreements)
- Have you read the user documentation or checked with the publisher or vendor to see if the software is accessible to people with disabilities? (See: Electronic and Information Technology Accessibility Standards)
- Also see the University of Washington's AccessIT Center article: How can I tell whether a software application is accessible?
- ITS will conduct a technical review of the software before you commit funds if you provide us with a trial or evaluation copy of the software.
- ITS cannot guarantee we will be able to install software purchased without first being evaluated.
- Licensing documents such as End User License Agreements or "EULAs" - these must also be submitted by you, not ITS, to University Counsel for review. (See: Click-Wraps, Click-Through and Automatic Update Agreements)
- Technical support documents with technical requirements, and installation and configuration instructions.
- Testing script for assessing correct installation and configuration of software.
- Contact information for someone who is qualified to test the software.
After ITS approval:
- Provide purchase documentation showing the number of users the license and any installation codes or instructions provided by the vendor.
- Be prepared to test your software upon notification by ITS.
Computer lab access
Software installation requests may be made at any time. However, software installation requests for applications intended for use in the ITS computer labs must be submitted by the deadline announced in the ITS Technology News and via the ITS Lab User email list to ensure adequate lead time for installation and testing. (If you wish to be included on the ITS Lab User email distribution list, please contact 6-TECH.)
Software licenses must be reviewed for the following before ITS can attempt installation:
- All software must be properly licensed for the number of people and type of access or deployment requested.
- All software agreements and contracts must be reviewed by University Counsel (See: Click-Wraps, Click-Through and Automatic Update Agreements) to ensure they do not conflict with North Carolina law.
Licensing documentation and proof of license ownership must accompany all software installation requests. For information on different license types please see: Software Licensing. If you have further questions about licensing, please contact 6-TECH.