Information Technology Services (ITS) offers a variety of software related services, including, but not limited to:

• Access to, and installation of, software on the campus network
• Pre-purchase consulting on potential software solutions for business needs, including cloud-based software hosted by a third party, which uses or may impact UNCG computing and information systems
• Assistance in the use of supported software applications

Software Access

Software can be accessed from the following ITS environments:

• The Application Catalog (General Computing Network or GCN)
• MyCloud @ UNCG
• ITS managed computer labs
• ITS standard office computer configuration
• Self Service (faculty and staff only)
• The Instructional Linux Environment (ILE)

Software Installation Requests

ITS will attempt to install software requested by faculty or staff that:

• Passes the ITS security review
• Passes the ITS efficiency review (does not duplicate the functionality of existing software offerings):
  Before requesting the installation of software on campus systems, check the Available Software list to see if existing software may meet your needs.
• Is technically compatible with the UNCG network and is supported by the publisher/vendor under the operating system currently supported by ITS
• Has had its "clickwrap" or other license agreements approved by the Office of General Counsel, or for which the risk has been accepted by the department or the University.

ITS only purchases software used campus-wide. Departments are responsible for purchasing software for their individual curricular needs.

For more detail on the installation request process and a link to the online installation request form, see Software Installation Request Guidelines.

Software Pre-purchase Review

ITS provides consulting services to faculty and staff seeking a software solution for a business need. Faculty and staff considering a specific application, or assistance in identifying potential applications, should review the installation request process guidelines and fill out the online installation request form, at Software Installation Request Guidelines.

Software Consulting and Training Services

ITS provides various levels of support for software that is widely used on campus. For information on support levels for specific applications, please consult the online Available Software list and select the application for which you are looking for support. For information on available training see Information Technology Training Opportunities on Campus.