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Creating Accessible Streaming Media

In an effort to be proactive in our responsibility to create accessible content, UNCG Web Services provides the following guidance on best practices. Please note that requirements forĀ Web Accessibility are provided in theĀ University Policy Manual.

Videos should be captioned to provide an accessible method of consuming the information provided. A transcript document can also prove useful by providing a searchable method of finding key words/concepts contained in the video. Captions/transcripts can be created in YouTube, or via other fee-based third-party services.

Managing Captions via YouTube

  1. Login to your Video Manager in YouTube.

    To access the Video Manager from the Home page of your YouTube account:
    1. Click your account icon in the top right corner.

      YouTube account icon
    2. Click the Creator Studio button.

      Creator Studio button
    3. Select Video Manager and Videos from the Creator Studio menu on the left.

      Videos link
  2. Click the Edit drop-down menu that is next to the video you want to add captions or subtitles to and select Subtitles and CC.

    Subtitles and CC menu item
  3. Click the Add new subtitles or CC button and choose how you want to add or edit subtitles or closed captions to your video.

    Add new subtitles or CC button

Third-Party Caption/Transcription Services

Information Technology Services (ITS) can provide information about fee-based third-party services that have been used successfully in the past, and whose usage is approved by the University. Contact 6-TECH at (336) 256-TECH (8324) or for information about these services.


You may also choose to use automatic captioning services. YouTube can use speech recognition technology to automatically create captions. As these are automatically generated, the quality of the captions may vary from video to video. You can always edit or remove captions.