Information Technology Services

Frequently Asked Questions

1. How do I place an order?
   Follow the links to the Centralized Hardware Procurement (CHP) Purchase Hardware page and select the vendor, models, configurations, and quantities desired. Then, submit the equote (saved cart) to the Authorized Buyer for your area by inputting the email address of that person in the email box and clicking Send.
   
   
2. Can general consumer grade computer equipment be purchased through CHP?
   The Centralized Hardware Procurement program provides only Business class or above computer equipment.
   
   
3. What is the expected interval between placing an order and delivery?
   The committed order to delivery interval is 10 business days by Dell. However, the typical interval is usually half that time.
   
   
4. Will the computers be shipped directly to my door, dept, etc?
   By design and default, the Centralized Hardware Procurement program will provide for all CHP orders to be shipped to Information Technology Services (ITS) for staging, inventory, and other functions as necessary.
   
   
5. How do I know which dockstation and port replicator is compatible for each of the Dell notebook computers?
   Per Dell, there is one dockstation and one port replicator in the accessories list under Customize and they are interchangeable for all of the standard CHP Dell notebook computers.