Information Technology Services

Frequently Asked Questions

  1. How do I place an order?
    You may shop for or purchase an approved computer with a Pcard or Purchase Order through eMarketplace. To compare models before purchasing, see: Computer Specifications.

    Note: Information about purchasing an Apple computer through either the University Apple Store or the Combined Pricing Initiative (with further Apple discounts) can be found at University Apple Store.
  2. Can general consumer grade computer equipment be purchased through CHP?
    The Campus-wide Hardware Procurement program provides only Business class or above computer equipment.
  3. What is the expected interval between placing an order and delivery?
    The committed order to delivery interval is 10 business days for Dell.
  4. Will the computers be shipped directly to my door, dept, etc?
    By design and default, the Campus-wide Hardware Procurement program will provide for all CHP orders to be shipped to Information Technology Services (ITS) for staging, inventory, and other functions as necessary.
  5. Are Microsoft Surface devices offered and supported?
    Information Technology Services (ITS) provides limited support* for the Microsoft Surface Pro for UNCG faculty and staff. We recommend that you purchase the Microsoft Surface Pro through eMarketplace from either CDWG, Microsoft, or B&H. See the table below for recommended specs.

    *Note: "Limited Support" means that ITS will install an image on a university-purchased Microsoft Surface Pro, troubleshoot software and application issues, and assist with sending device for hardware repair.

    Model Microsoft Surface Pro (newest version) - ITS recommended specs
    Processor Intel Core i5 or i7
    Operating System Windows 10 Pro 64
    Graphics Intel HD Graphics 620 (i5) or Intel Iris Plus Graphics 640 (i7)
    Memory 8GB, or 16GB RAM or above
    Hard Drive 256GB, 512GB, 1TB or above
    Additional Hard Drive not available
    LCD 12.3" PixelSense Display, 2736 x 1824 (267 PPI), Touch: 10 point multi-touch
    Keyboard Surface Keyboard (sold separately)
    Mouse Surface Mouse (sold separately), Surface Pen (sold separately)
    Wireless 802.11ac Wi-Fi wireless networking, IEEE 802.11 a/b/g/n compatible
    Primary Battery 38.2 Wh, 7.5 V battery is rated at 5087 mAh
    Power Supply 65W Surface Pro Power Supply
    Carrying Cases Optional
    Additional Non-System Options Surface USB 3.0 Gigabit Ethernet Adapter, Surface Dock, Surface Mini DisplayPort to VGA Adapter
    Accessories Optional USB External DVD+/-RW Drive
    Service 1-year limited hardware warranty
    Dimensions 11.50 x 7.93 x 0.33 in --i5: 1.70 lbs (770 g) or i7: 1.73 lbs (784 g)
    Ports Full-size USB 3.0, Surface Connect, 3.5mm Headset jack, Mini DisplayPort, Cover port
    Slot microSDXC card reader
    Price starting $1,299 and above

    Things to consider before purchasing a Surface Pro:
    • If the device requires repair, the device will need to be taken or shipped to a repair center. If the internal HDD is not accessible due to failure, you will be required to send the device and the data stored on that device, to a repair center. Surface Pro devices under warranty are usually replaced not repaired.
    • There are comparable devices offered through Campus-Wide Hardware Procurement program. These device are fully supported by ITS and have an option of retaining the harddrive in case of any failure. This assures the purchaser that the internal HDD does not need to be sent back if it's defective. The user can retain or destroy the drive and any data contained on the drive.
    • CHP devices come with a 3yr manufacturer warranty.
    • CHP program offers loaners to those that have purchased within the program.