Information Technology Services

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Voice Services, Rates, Equipment and Support

Voice Services

Information Technology Services (ITS) provides analog and digital phone services with a wide array of available features to UNCG faculty and staff.

Rates & Equipment

Rates for ITS Voice Services options, including VoIP lines, Softphones, leased Cisco phones, and purchased Cisco phones, are summarized below. Links to data sheets are provided for most products.

Note: Rates for VoIP phone lines are being reduced from $27.34 to $14.00 per month, effective October 1, 2014. Charges for the first 6 months of 2014-15 will be split between the old and new rates. No new analog lines will be offered, but monthly charges for existing analog line service will be reduced from $27.34 to $19.00 per month effective October 1, 2014.


VoIP Lines

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost

VoIP Line   VoIP Line $14.00 $14.00



Softphones

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

Cisco IP Communicator Cisco IP Communicator Telephone on the computer
(Windows)
$2.00 $16.00
Cisco Jabber Cisco Jabber Telephone on the computer
(Windows, Mac, IOS, Android)
Coming soon Coming soon


Note: Softphones require the use of a headset for privacy, which is not provided by ITS.


Leased Cisco Phones

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

Cisco 7911 Cisco 7911 Single line set, listen only speakerphone $5.00 $19.00
Cisco 7945 Cisco 7945 Two line set, with speakerphone $8.00 $22.00
Cisco 7965 Cisco 7965 Six line set, with speakerphone $9.00 $23.00


Phone Expansion Module

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

Cisco 7916 Cisco 7916 Expansion Module - used with Cisco 7965 $8.00 $31.00 (includes VoIP line, Cisco 7965, and 1 Expansion Module)


Purchased Cisco Phones

Subscribers can also choose to purchase a Cisco IP-based handset, in which case they will incur a one-time initial purchase cost for the phone handset and only the $14.00 line rate recurring monthly line charge.

Service   Description One-time Purchase Cost

Monthly Recurring Cost, VoIP Line Charge

Cisco 7911 Cisco 7911 Single line set, listen only speakerphone $240.00 $14.00
Cisco 7945 Cisco 7945 Two line set, with speakerphone $384.00 $14.00
Cisco 7965 Cisco 7965 Six line set, with speakerphone $480.00 $14.00
         

Teleconferencing Services

Service Description Cost Notes
Conference Phone Rental Polycom Sound Station with high-quality speaker phone $ 35 per day A signed BANFIN-66 is required to confirm the reservation
Meet Me Conference Audio-only conference line reservation that allows up to 30 callers to dial a prearranged local number None  
Toll-Free Conference Audio-only conference line reservation that allows up to 100 callers to dial a prearranged toll-free number 11.5 cents
per minute
per caller
A fund number is required to confirm the reservation
Dedicated 30-seat Conference Line Dedicated conference line with a local phone number that is managed by the requesting department

Set up: < $200

$ 26.04 per month

A signed BANFIN-66 is required to establish service.
Dedicated 60-seat Conference Line Dedicated conference line with a local phone number that is managed by the requesting department

Set up: < $200

$ 34.50 per month

A signed BANFIN-66 is required to establish service.
         

 



Voice Services Support

ITS Voice Services wants to provide you with the most convenient and easy-to-use telephone system possible. Our communications system is tailored to meet the needs of UNCG faculty and staff.

Getting Help

For assistance or more information, please contact 6-TECH at (336) 256-TECH (8324) or send email to 6-TECH@uncg.edu.