Information Technology Services

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Voice Services, Rates, Equipment and Support

Voice Services

Information Technology Services (ITS) provides digital VOIP phone services with an array of available features to UNCG faculty and staff.

Rates & Equipment

Rates for ITS Voice Services options, including VoIP lines, Softphones, leased Cisco phones, and purchased Cisco phones, are summarized below. Links to data sheets are provided for most products.

Please be aware that the use of analog lines on the Cisco phone system will be discontinued effective the end of June 2018. In addition, AT&T has forecast the discontinuation of Centrex/analog lines in the not-too-distant-future (circa 2020).

Note: Voice Services no longer moves Analog phones/lines. Any request to move an analog line will entail converting the analog line to digital VOIP. Voice Services will provide a cost estimate upon receipt of a Request ticket through ServiceNow. Contact 6-TECH.


VoIP Lines

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost

VoIP Line   VoIP Line $14.00 $14.00



Softphones

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

Cisco IP Communicator Cisco IP Communicator Telephone on the computer
(Windows)
$2.00 $16.00


Note: Softphones require the use of a headset for privacy, which is not provided by ITS.


Leased Cisco Phones

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

Cisco 7811 Cisco 7911 Single line set, with speakerphone $5.00 $19.00
Cisco 8841 Cisco 8841 Five line set, with speakerphone $8.00 $22.00
Cisco 8851 Cisco 7965 Five line set, with speakerphone, Bluetooth option, and ability to add expansion module $9.00 $23.00


Phone Expansion Module

Service   Description Monthly Recurring Cost

Total Monthly Recurring Cost
(including VoIP Line)

CP-BEKEM BEKEM Expansion Module - used with Cisco 8851 $8.00 $31.00 (includes VoIP line, Cisco 8851, and 1 Expansion Module)


Purchased Cisco Phones

Due to support and availability issues when models change, UNCG Voice Services has moved to a lease-only model for Campus Cisco VOIP phones. A single exception is for Conference Phones for Purchase. The model is Cisco 8831 and there are options for a wired microphone kit or a wireless microphone kit. Please contact 6-TECH to input a ServiceNow Request for Voice Services to provide a quote.

Teleconferencing Services

Service Description Cost Notes
Conference Phone Rental Cisco VOIP Conference Phone $ 35 per day A signed BANFIN-66 is required to confirm the reservation
Meet Me Conference Audio-only conference line reservation that allows up to 30 callers to dial a prearranged local number None Schedule on Google Calendar per the instructions located at https://its.uncg.edu/telephone/teleconferencing/meet_me/
Toll-Free Conference Audio-only conference line reservation that allows up to 100 callers to dial a prearranged toll-free number 11.5 cents
per minute
per caller
A fund number is required to confirm the reservation
Dedicated 30-seat Conference Line Dedicated conference line with a local phone number that is managed by the requesting department

Set up: < $200

$ 26.04 per month

A signed BANFIN-66 is required to establish service.
Dedicated 60-seat Conference Line Dedicated conference line with a local phone number that is managed by the requesting department

Set up: < $200

$ 34.50 per month

A signed BANFIN-66 is required to establish service.
         

 



Voice Services Support

ITS Voice Services wants to provide you with the most convenient and easy-to-use telephone system possible. Our communications system is tailored to meet the needs of UNCG faculty and staff.

Getting Help

For assistance or more information, please contact 6-TECH at (336) 256-TECH (8324) or send email to 6-TECH@uncg.edu.