Telephone Trouble Report Form, Information Technology Services, UNCG

Telephone Trouble Report Form

Telephone Services coordinates all contact with BellSouth. If you are having trouble with your telephone, please test your telephone on another telephone jack. If your equipment works correctly, then call Telephone Services 24 hours a day at 334-3616, or fill out the form below.

Telephone Services will repair University owned lines and equipment leased from Telephone Services at no charge. If the problem is in your privately owned equipment, you need to arrange for repair with the seller of the equipment or another repair service. UNCG Telephone Services does not repair or service privately owned telephone equipment.

Items marked with an asterisk (*) are required.

Client Information:

Last name*:
First name*:
Email*:
Department*:
Building*:
Room number*:
Phone number*:

Phone number needing repair*:

What type of problem are you having? Check all that apply.

I have a dial tone when I pick up the handset.
I do not have a dial tone when I pick up the handset.
I have static/noise on my line.
Buttons stick on my phone.
I am having trouble with voice mail.
I have a problem with a feature such as message waiting, forwarding calls, or conferencing calls (please describe below).
Other problems (please describe below).

If the above selections do not adequately describe your problem, use the space below. Be as detailed as possible.

Comments: