Information Technology Services

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Voice Services Administrative Guide

Information Technology Services (ITS) Voice Services provides communication services by a Voice over Internet Protocol (VoIP), which is tailored to the needs of the campus including resident students, faculty, staff and departments. This guide provides you with information about our telephone services and how to use them. For assistance or more information, please contact 6-TECH at (336) 256-TECH (8324) or send an email to 6-TECH@uncg.edu.

Repair Service

  • If you have trouble with your telephone, please contact 6-TECH at (336) 256-TECH (8324) or send an email to 6-TECH@uncg.edu.
  • You may also fill out a Trouble Report Form online. When you contact us, please provide the following information:
    • Your name
    • The telephone number in trouble
    • The nature of the problem (no dial tone, static, etc.)
    • Department
    • Building and room number
    • A telephone number where you can be reached

UNCG ITS Voice Services does not repair or service privately owned telephone equipment. ITS Voice Services will repair University-owned lines and equipment due to malfunction at no charge.

Telephone Harassment

If you are receiving harassing phone calls, please contact Campus Police at 334-5963. They will authorize investigation of the calls. ITS Voice Services cannot assist you in this matter unless you have contacted Campus Police first.

Student Telephone Directory Listings

Student telephone numbers may be obtained by calling the Student Locator at 334-5150.

UNCG Voice Services Features

All features are not on every line and some features require an extra charge above the monthly base charge for the line. Departments can choose which features they need. For assistance or more information, please contact 6-TECH at (336) 256-TECH (8324) or send an email to 6-TECH@uncg.edu. If your department has a key system, your procedures will be different.

See Voice Services Features for Faculty and Staff for more information.