BlackBerry Service Details
Below you will find information related to the BlackBerry devices supported on campus. Please note that several of the documents linked from this page require the use of an external Portable Document Format (PDF) reader such as Adobe Reader.
Models
Currently supported models:
- BlackBerry 8830 - World Edition Smartphone:
- BlackBerry 8130 - Pearl:
- BlackBerry 8703 - Smartphone:
Cost
The current cost structure* for the BlackBerry Service is as follows:
One-time costs
- Device cost, if purchased through Verizon and UNCG Telephone Services:
- $149 for the BlackBerry 8703e
- $149 for the Blackberry 8130
- $199 for the BlackBerry 8830
- License cost: $99 for the license used to link your device to the Lotus Notes email server (This includes all University-owned phones through Telephone Services, direct-purchased owned through other carriers/vendors and personally-owned devices).
Monthly costs
University-owned equipment purchased through UNCG Telephone Services:
Note: Prices listed below are the agreed pricing through Verizon and UNCG Telephone Services.
- Voice and Data Plan (America's Choice Email Calling Plan with 450 Business Shared and Unlimited Data):
$78.44 per month + taxes and surcharges which are incurred through the vendor. This price includes the $10.00 per month maintenance fee.
- Voice Services ONLY (Cellular service only with 450 Business Shared minutes):
$41.44 per month + taxes and surcharges which are incurred through the vendor. This price includes a $5.00 per month maintenance fee. Higher monthly minute plans are available upon request.
- Data Services ONLY (Includes email, calendar, contacts, internet, etc. but NO CELLULAR MINUTES):
$45.49 per month + taxes and surcharges which are incurred through the vendor. This price includes a $5.00 per month maintenance fee.
Note: In order to receive the discounted prices listed above for the devices, you must have a Voice and Data Service plan. Otherwise, your device will be at a higher price.
University-owned equipment purchased directly through the vendor:
- Voice and Data Plan - Plans vary monthly depending on the vendor selected.
- Voice Services ONLY - Plans vary monthly depending on the vendor selected.
- Data Services ONLY - Plans vary monthly depending on the vendor selected.
Notes: - If you purchase a Blackberry device through the vendor directly, your department will be billed a $10.00 per month charge for maintenance fees + a $99.00 one-time charge for the license fee.
- For other vendors' pricing, please contact Telephone Services for vendor contact information. This will insure you are receiving the University's pricing and are on the correct plan to work with the University's server.
Personally-owned devices (which have been approved through your department):
- License fee:
$99.00 (one-time charge) - This will be billed to the department that has approved the purchase. - Maintenance fee:
$10.00 per month, per phone - This will be billed to the department that has approved the purchase.
Text messaging costs
- 250 text messages per month - $5.00
- 500 text messages per month - $10.00 (unlimited Verizon to Verizon messaging)
- 1000 text messages per month - $15.00 (unlimited Verizon to Verizon messaging)
- 2500 text messages per month - $20.00 (unlimited Verizon to Verizon messaging)
*Monthly plan prices are subject to change.
Note: Other services and accessories may be available. Please note that UNCG will provide support ONLY on University-owned devices and UNCG email integration. Other accessories and third party applications are not supported under the UNCG Blackberry service.
Support of non-UNCG email account(s) integration and/or configuration is not supported.
Ordering a BlackBerry
You can order a BlackBerry through Telephone Services at (336) 334-5937. We will need all requests in writing. Please send all requests to telecom@uncg.edu or kdnewnam@uncg.edu.
Be sure to have the following information:
- What BlackBerry device do you want to purchase?
- 8703e - Wider and more suited for primary email usage
- 8830 - Domestic/International model for domestic and global travel (additional charge and service required for Global Service)
- 8130 - "The Pearl" model comes with a camera and video camera
- What type of monthly service do you require?
If you are getting the voice service, will you be porting an existing phone number over to your BlackBerry? If so, have the number and cellular provider ready. We will also need a copy of the latest statement from your provider if your number is being ported.
- Name of the Departmental Authorization personnel
Please make the appropriate budgetary arrangements with your department prior to ordering your Blackberry. All orders must be approved by an authorized budgetary employee in your department and a departmental Fund number must be provided.
Note: Only accounts paid for by UNCG will be accepted.
- Employee's Name who will be the Blackberry owner
Receiving, Activating and Training on your BlackBerry
All BlackBerry devices are sent to Telephone Services who will verify the order, the billing, and the asset information. You will then be contacted about the next activation/training session where you can pick up your device, have it activated and attend a training session. Availability and delivery may be subject to vendor schedules, so be sure to order your device several weeks before you need it in order for hardware delivery and training attendance to occur.
Blackberry delivery and training sessions are held weekly on Tuesdays from 9:30 to 11:00 a.m. at various locations around campus. Telephone Services staff, as well as ITS technical support staff, will be at these sessions to provide support and assistance in initial configuration and activation. General training is provided.
- Please sign up for your session (after being contacted by Telephone Services that your device has been received) online at the UNCG Workshops & Event Calendar.
- Your device will be activated immediately prior to the training session and you will receive your Blackberry at the training.
- You will receive an activation password for your Blackberry via email that is only good for 48 hours and will be sent immediately prior to the training. The sendor for this email will be "BES" (Blackberry Enterprise Server).
Note: If you are porting an existing telephone number, the old number will no longer work once the BlackBerry is activated. You will need to turn off your old device before the new one can be ported. Once you have been contacted regarding this, you will no longer be able to make or receive phone calls using your old phone. This will not be done until the morning of the training session.
Support
- The 6-TECH Service Desk is UNCG's triage for all technical support, including BlackBerry problems. You may contact 6-TECH at 336-256-TECH (8324) or send email to 6tech@uncg.edu.
- Additional support provided by UNCG:
- Login to 6-TECH Online with your Novell credentials and use "Blackberry" as the search term.
- BlackBerry Frequently Asked Questions
- Blackberry Tips & Common Problems (pdf)
- Using SureType (pdf)
You can compose messages quickly with SureType technology, which combines a traditional phone keypad and familiar QWERTY keyboard for a familiar dialing and typing experience.
- Support provided on the BlackBerry web site:
- BlackBerry Technical Knowledge Center - includes a knowledge base, user documentation and other useful resources
- BlackBerry Troubleshooting Tips