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Information Technology Services

Home » Telephone » Student » Guide

Telephone Guide for Students

This handbook provides you with information about our telephone services and how to use them. For additional assistance, you may contact Telephone Services, Monday through Friday, 8 am-5 pm at 334-5937 or Telecom@uncg.edu. Our business office is located at 2900 Oakland Avenue.

 

Directory

Student Telephone Directory Listings

On-campus student telephone numbers are listed in the campus directory computer service. This information is available by dialing 4-5000. Please notify Telephone Services in writing if you do not wish to have your telephone number given out. Also, call 4-5000 if you change rooms to let Telephone Services update the directory. Telephone numbers of off-campus students may be obtained by calling the Student Locator at 4-5150. All occupants of a room are listed in the UNCG Student Telephone Directory unless otherwise requested; the information shown in the directory is obtained from the Registrar's files.

Telephones

All residents must bring their own telephone. UNCG Telephone Services does not sell or lease residential telephone sets or equipment. If you do not have a telephone, you can purchase one from the University Bookstore or other local merchants. Cordless telephones do not operate efficiently on campus. The Telephone Services Department does not service privately owned phones or answering machines.

Repair Service

Before calling repair, please test your telephone and answering machine on another telephone outlet. If your equipment works properly, then call Telephone Services at Ext. 4-5937 between 8 am - 5 pm, Monday-Friday. If the problem is in your equipment, you should arrange for repair with the seller of the equipment or other repair service. UNCG Telephone Services does not repair or service privately owned telephone equipment. Telephone Services will repair University owned lines and equipment due to malfunction at no charge.

Harassing Calls

If you are receiving harassing phone calls, please contact Campus Police at 4-5963. They will authorize investigation of the calls. Telephone Services cannot assist you in this matter unless you have contacted Campus Police first. In the event it is necessary to have your number changed, there will be a $20 charge for this service since all lines are permanently assigned to each room.

Local Service

UNCG Telephone Services local service provides residential line service with the following features:

Line Features

Residential telephone service at UNCG consists of a private line with four features included at no additional charge. Each student room and campus apartment has one telephone outlet. Telephone numbers are permanently assigned to the rooms and apartments. Therefore, with each move, your telephone number will change. We cannot provide operator intercept service when your telephone number changes.

Popular Features of Spartan Mail

While listening to a message you can control these options:

At the end of a message you can control these options:

To send a message:

To reply to a voice mail box:

You can only reply if the message was sent to your mailbox from another subscriber.

For a customized group list:

To receive fax messages:

To print a fax after fax review:

To change password:

At the main menu press 4-2-1-1-1

To record a special greeting:

To change prompt level:

To check voice mail from off campus:

 

 

Information Technology Services
The University of North Carolina at Greensboro
Greensboro, NC 27402-6170
Technical Support 336.256.TECH (8324)