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WebEx Support & Training

WebEx Online Training

Cisco offers on-demand self-service support through their online help portal: Cisco Help Central. Shortcuts to the help documentation for the products we use at UNCG can be found below:

For support using the WebEx tool from within Canvas, please see the vendor's help documentation (PDF: requires a reader such as Adobe Reader), starting on Page 3.

Vendor Support (Cisco)

WebEx Phone Support is available 24 hours a day, 7 days a week for UNCG account holders by calling 1-866-229-3239. For other support options, log into your account at either or, then click My WebEx in the menu bar and select Support at left.

Local Onsite Support

If you have any other questions about WebEx @ UNCG, please contact the Instructional Technology Consultant (ITC) for your school (for questions from Faculty and Staff), or contact 6-TECH at (336) 256-TECH (8324) or

Onsite Workshops and Training

Please check the Workshops and Events calendar (category ITS TRAINING - WEBEX) for information on upcoming ITS-offered training sessions for WebEx. Additionally, school or unit Instructional Technology Consultants (ITCs) may also offer training and workshops for WebEx.