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Configure Outlook to Access Your Gmail Account

The instructions below explain how to install Outlook in Windows and set up G Suite Sync to access your Gmail account at UNCG.

First check to see if you have Microsoft Office or the Outlook component installed on your computer:

  1. Click Start | All Programs | Microsoft Office.
  2. Look for Microsoft Outlook, but DO NOT click to open the application.
  3. If you do not see the Outlook component, Get Microsoft Outlook.
    If you see Outlook, continue to Get G Suite Sync for Microsoft Outlook (GSSMO).


Get Microsoft Outlook

  1. On your Windows desktop, launch the Application Catalog.
  2. Locate Microsoft Office or Outlook.
  3. In the Microsoft Office window, select Add or Remove Features and click Continue.
  4. Under Installation Options, click the down-arrow to the left of Microsoft Office Outlook and select Run all from My Computer.
  5. Click the Continue button.
  6. When the configuration is complete, click the Close button. DO NOT open Outlook yet. Continue with Get G Suite Sync for Microsoft Outlook (GSSMO).

Get G Suite Sync for Microsoft Outlook (GSSMO)

  1. Go to the GSSMO web page and click Download Google Apps Sync.
  2. When prompted, click Save File.
  3. Double-click to open the saved file (googleappssyncsetup.exe) and click Run.
  4. When the User Account Control window pops up, click Yes to proceed with the installation.
  5. When the G Suite Sync installation is finished, click Close.
  6. When prompted to sign-in:

    Google sign-in window

    • Enter your Email address (
    • Select the option to Remember me.
    • Click the Continue button.
  7. GSSMO will notify that it will open the browser.
  8. Your computer will open your browser and take you to the UNCG Authentication page.

    UNCG Authentication web page
  9. Enter your UNCG Username and Password and click Sign In.
  10. Your browser will then show you a list of permissions GSSMO requires. Click the Allow button.

    Allow button
  11. The browser window will display a message "Authorization has been granted successfully. Please switch to your application."
  12. In the Set Up GSSMO window, uncheck the option to Import data from an existing profile and click Create Profile.

    Set Up Google Apps Sync for MS Outlook window
  13. When the setup is complete, click Start Outlook.

    Start Outlook button
  14. Outlook will open and your iSpartan email should appear in the Inbox. You will see a Synchronization Status window that may take a while to complete.

Note: Before continuing to use Outlook, Information Technology Services (ITS) recommends that you have up-to-date anti-virus software installed on your machine (see Anti-virus Support for more information).