Information Technology Services

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Vice Chancellor of Information Technology Services
The University of North Carolina at Greensboro
Greensboro, NC  27402-6170
P: 336/334-5092

Donna Heath has been an information technology executive in global corporations, as well as public and private research Universities for more than 25 years. Throughout her career, she has been a leader in strategic planning, innovation, development of collaborative partnerships and talent management for transformative success within organizations across complex and diverse industries.

Education & employment:

  • M.S., North Carolina State University, B.S., East Carolina University
  • Vice Chancellor of Information Technology Services at UNCG (current)
  • Acting Vice Chancellor and CIO for Information Technology Services at UNCG (2016-2017)
  • Associate Vice Chancellor for Information Technology Services, Systems and Networks at UNCG (2004 – 2016)
  • Chief Information Officer, The Import Center (2002 – 2004)
  • Vice President and Chief Information Officer, DAN, Inc./Duke University Medical Center (1999 – 2002)
  • National Director of Information Systems, The Todd Organization (1997 – 1999)

UNCG Vice Chancellor of Information Technology Services (Chief Information Officer):

  • Reports to the Chancellor as the head of the central technology organization (one of four divisions reporting to the Chancellor) and serves on the Chancellor’s Council

Professional accomplishments include:

  • Recruiting, motivating, managing, and retaining a highly-skilled team of Information Technology Services professionals who are among the most talented available and are fully committed to the success of UNCG
  • Playing a leadership role in continuously mentoring and challenging ITS staff to re-invent ourselves as the University grows and technology needs evolve
  • Serving ITS staff as a facilitator, nurturing creative thinking and helping to create opportunities for re-imagining our services in ways that provide the highest value to UNCG students, faculty and staff
  • Some relevant ITS team accomplishments include:
    • developed the first recurring financial plan in the UNC system to fund the ongoing annual refresh of critical campus network equipment - enabled UNCG to implement a high performance/high speed wired campus network that has consistently operated at a 99% or better service uptime for more than a decade
    • completed major enterprise systems infrastructure re-architecture to standardize server operating systems and virtualize server hardware - enabled UNCG to reduce our campus carbon footprint, extend the useful life of our critical campus data center facilities by more than a decade, and meet significantly increased campus computing demands without increased operational costs
    • built collaborative partnerships to host the Blackboard LMS for several UNC System schools (including NC A&T, The School of the Arts, and Fayetteville State University) - allowed UNCG to generate revenue that reduced our own Blackboard operating costs, while providing critical support to smaller sister schools in the UNC system
    • transitioned UNCG from AT&T-provided Centrex service to ITS-provided voice over IP (VoIP) services - reduced operational costs and enabled UNCG to maintain steady rates for faculty and staff, even as the number of lines in-use decreased
    • negotiated a collaborative managed services agreement with North Carolina State University for NSCU to remotely manage UNCG’s voice services infrastructure - enabled UNCG to reduce voice services rates for our faculty and staff, while working collaboratively within the UNC system to help build a shared service for the benefit of the greater whole
    • deployed the first centralized wireless network management model in the UNC system and developed an annual wireless auxiliary budget - enabled UNCG to meet a more than 600% increase in demand for wireless network services since 2008, increase coverage density across the campus, and upgrade infrastructure to support Gb wireless networking
    • built and launched the first UNC system deployment of eduroam, the secure, world-wide roaming access service developed for the international research and education community - allows students, researchers and staff from participating institutions to obtain Internet connectivity both on campus and when visiting other participating institutions (both nationally and abroad) using their UNCG credentials
    • successfully executed a joint NC A&T and UNCG project to significantly expand both campuses’ network infrastructure by building a high speed/high availability fiber optic communications ring that traverses the city (over 11 miles) - connected UNCG and NC A&T redundantly to each other, to the Gateway University Research Park South Campus, and to our mutual Internet service provider, MCNC
    • developed and implemented a reciprocal partnership with Appalachian State University to provide and receive hosting for remote Banner disaster recovery hot sites - enabled both institutions to achieve recovery time objectives (RTO) and recovery point objectives (RPO) of less than 4 hours at a small fraction of the cost of traditional commercial disaster recovery solutions
    • led cross-institutional stakeholder team to create a unique and innovative federated services access model for the Union Square Campus Initiativeenabled effective technology resource access and sharing between UNCG, NC A&T, GTCC and Cone Health stakeholders at USCI
    • developed an unprecedented partnership with the City of Greensboro to leverage City-owned fiber infrastructure to extend the UNCG high-speed campus network beyond traditional bordersenabled extending the UNCG high-speed campus network to UNCG faculty and staff at the Gateway Research Park North Campus at a fraction of the cost of commodity service

Public service:

  • Founding partner and core team member of the Tri-Gig High Speed Broadband Initiative, a cooperative effort between the City of Greensboro, Guilford County, the City of High Point, the City of Burlington, NC A&T State University, UNCG, and the Piedmont Triad Regional Council to develop the next-generation high-speed community broadband network for citizens and businesses in the Piedmont region of North Carolina
  • Vice President, People & Paws 4 Hope, Inc., a local non-profit that provides at-risk Guilford County juveniles an opportunity to satisfy court ordered service requirements by basic obedience training unwanted shelter dogs in preparation for adoption