About ITS

MISSION, VISION, AND PURPOSE

It is the Vision of UNCG ITS to be a catalyst for innovative learning and research, creating connected communities where diverse people and ideas thrive.

It is the Purpose of UNCG ITS to connect, enable, and empower people through technology that transforms the University and the region.

Technology provides a vital foundation for UNC Greensboro’s mission to graduate students who are critical thinkers and lifelong learners who will shape future generations. ITS takes UNCG’s mission further by helping graduate students who have workforce-ready skills.

Whether for the regions’ many technology companies or right here at UNCG, for decades, student employment in ITS has launched long-standing tech careers. This pivotal on-the-job training has been particularly beneficial in helping women enter the tech workforce.

It is the Mission of UNCG ITS to:

leverage expert staff and partnerships to provide sustainable technology services that are reliable, easy-to-use, and effective; and
advance university strategic initiatives and regional growth with technological acuity and readiness.

UNCG Information Technology Services develops and delivers the critical technological services that buoy learning, teaching, and working at UNCG. As a collaborative, mission-driven organization, every member of our team—from our student-workers to our CIO—is committed to driving student success with best-in-class computing tools and services.

OUR TEAMS

Enterprise Technology Infrastructure manages the organization’s network, communication systems, IT facilities, research infrastructure, enterprise systems, and data infrastructure to ensure robust, secure, and high-performance IT operations. This department supports critical technological functions across the enterprise, enabling seamless connectivity, advanced research capabilities, and efficient data management.

Subunits

Enterprise Networks
Communications Infrastructure & IT Facilities
Enterprise Research Infrastructure
Enterprise Systems
Data Infrastructure

Casey Forrest
Interim Director of Enterprise Technology Infrastructure and Chief Technology Officer
Email Address: [email protected]
Phone: 336.334.4374

Learning Technologies and Customer Success enhances user experience by providing comprehensive support, training, and customized technology solutions across areas like instructional technology, accessibility, classroom support, and service management. This department ensures users have the tools, resources, and assistance they need to effectively utilize technology in their work and learning environments.

Subunits

Technology Procurement
Instructional Technology, Documentation, & Training
Accessibility
Training and Communications
Classroom Support
Customer Solutions Development
Call Center/Walk-in Support (6-TECH)
Hardware & Software Support
Service Management

Todd Sutton
Associate Vice Chancellor for Learning Technologies and ITS Customer Success Officer
Email Address: [email protected]
Phone: 336.256.0474

Enterprise Applications Development and Delivery focuses on planning, developing, and supporting efficient applications that align with organizational goals, including ERP systems, web and mobile development, and platform integration. This department ensures seamless project management, workflow automation, and optimal use of the ServiceNow platform to enhance user experience and operational efficiency.

Subunits

Technology Planning
Project Management
Platform Integration, Workflow, and Automation
ERP Support & Operations
Web and Mobile Development
ServiceNow

Chris Waters
Associate Vice Chancellor for Enterprise Application Development and Delivery
Email Address: [email protected]
Phone: 336.334.9831

Institutional Research & Enterprise Data Management helps improve the quality and usefulness of our institution’s data, making sure it’s accurate and easy to understand. They manage and share this data to support decision-making and planning for both the university and external partners.

Subunits

Data Science and Analytics
Reporting, Visualization, and Training
Enterprise Data Governance

Karen Blackwell
Director for Institutional Research and Enterprise Data Management
Email Address: [email protected]
Phone: 336.256.0396

Information Security and Compliance safeguards the organization’s data by designing robust security measures, managing risks, and ensuring regulatory compliance. This department continuously monitors for threats, responds to security incidents, and enforces compliance with industry standards.

Subunits

Security Engineering
Risk and Compliance
Security Operations

Casey Forrest
Interim Director of Enterprise Technology Infrastructure and Chief Technology Officer
Email Address: [email protected]
Phone: 336.334.4374

Resource Management manages all budget, purchasing, travel and personnel actions for the division. They also manage hardware and software asset management in ServiceNow.

Subunits

Asset Management
Management and Budgets
University Operators
Personnel

Michelle Griffin
Interim Director of ITS Resource Management
Email Address: [email protected]
Phone: 336.334.3508

UNCG Information Technology Services addresses societal challenges, advances disciplines through research and innovation, and shapes the futures of our campus community.