Update Posted Wednesday, Dec. 3, 8:10 a.m. Access to Panopto has been restored. If you continue to experience issues, please contact 6-TECH for assistance. {Original Post Tuesday, Dec. 2, 4:37 p.m.} ITS is aware of an issue affecting access to Panopto. ITS is investigating and will provide updates as they… Continue reading…
As of 8:30 a.m. Thursday, Oct.30, ITS has confirmed that the issue affecting Microsoft Authentication services has been resolved. All services are now operating normally. Thank you for your patience while ITS worked to restore service. If you continue to experience issues, please contact 6-TECH: {Original Post 10/29/25, 2:17 p.m.} ITS… Continue reading…
Update Posted Friday, Oct. 24, 3:24 p.m. Power and network connectivity have been restored at 723 Kenilworth as of 2:00 p.m. Friday, October 24. ITS will continue to monitor system performance to ensure stability. If you continue to experience problems, please contact 6-TECH. {Original Message Posted Friday, Oct. 24, 9:15… Continue reading…
Update Posted Tuesday, Oct. 21, 9:15 a.m. Amazon Web Services (AWS) is reporting that the issue has been resolved, and ITS has confirmed that affected services are now accessible. All previously impacted services, including Canvas, Adobe, Qualtrics, KnowBe4, and UNCGenie, are now functioning normally. ITS will continue to monitor system… Continue reading…
As of 4:40 p.m. Friday, Oct. 17, ITS has confirmed that the issue affecting Degree Works has been resolved. All services are now operating normally. Thank you for your patience while ITS worked to restore service. If you continue to experience issues, please contact 6-TECH: {Original Post: 10/17/2025, 2:59 p.m.} ITS… Continue reading…
{Update: 9/2/25 at 8:40 a.m.} Outbound calling from UNCG continues to work as expected. Segra, UNCG’s telephony carrier, has since confirmed that the issue is related to a known bug in their equipment that connects with our systems. ITS is working with Segra at escalated support levels to determine when… Continue reading…
At approximately 4:00 p.m., the vendor and ITS confirmed that caller ID services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 8/13/25 at 2:53 p.m.} ITS is aware of an issue affecting caller ID for incoming calls to UNCG. Caller ID information is not… Continue reading…
As of 9:15 a.m. ITS has confirmed that Banner Services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 7/28/25 at 8:50 a.m.} ITS is aware of issues affecting access to Banner-related services, including (but not limited to): ITS is investigating and will provide updates… Continue reading…
As of 2:48 p.m., Friday, July 18, ITS has confirmed that Citrix-related services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 7/18/25 at 10:42 a.m.} ITS is aware of issues affecting access to Citrix-related services, including (but not limited to): Staff are actively investigating and… Continue reading…
As of 2:15 p.m., Monday, July 14, ITS has confirmed that Banner and related services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 7/14/25 at 8:57 a.m.} ITS is aware of issues affecting access to Banner-related services, including (but not limited to): Staff are actively… Continue reading…