Update 10/14/25 Microsoft officially ended support for Windows 10 on Tuesday, Oct. 14, 2025. UNCG computers still running Windows 10 will now display a new pop-up alert indicating that the operating system is no longer supported. These alerts are intended to remind users that their device must be upgraded to… Continue reading…
Who: Students, faculty, and staff who use Canvas. What: Canvas will be unavailable for up to 15 minutes during scheduled emergency maintenance. When: Monday, Sept. 22, 2025, from 2 – 2:15 a.m. Why: Instructure is performing emergency maintenance on UNCG’s Canvas instance outside of the regular schedule. This downtime is… Continue reading…
{Update: 9/2/25 at 8:40 a.m.} Outbound calling from UNCG continues to work as expected. Segra, UNCG’s telephony carrier, has since confirmed that the issue is related to a known bug in their equipment that connects with our systems. ITS is working with Segra at escalated support levels to determine when… Continue reading…
Information Technology Services (ITS) will disable Read.AI across the UNCG Microsoft 365 environment. This change will be completed on Monday, August 18, 2025. Read.AI is a meeting transcription and analytics tool that some Microsoft Teams users may have seen in their meetings. Disabling it helps us maintain compliance with university… Continue reading…
At approximately 4:00 p.m., the vendor and ITS confirmed that caller ID services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 8/13/25 at 2:53 p.m.} ITS is aware of an issue affecting caller ID for incoming calls to UNCG. Caller ID information is not… Continue reading…
Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact: When: Monday, August 11, 2025, from 7:00 p.m. to 11:00 p.m. Why: This maintenance is part of our ongoing efforts to maintain and improve network reliability and performance. Do I Need to Do Anything? No… Continue reading…
Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact wired and wireless network connectivity in the following buildings: When: Wednesday, July 23, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance is part of our ongoing efforts to maintain and improve network reliability… Continue reading…
As of 2:48 p.m., Friday, July 18, ITS has confirmed that Citrix-related services have been restored. If you continue to experience issues, please contact 6-TECH: {Original Post: 7/18/25 at 10:42 a.m.} ITS is aware of issues affecting access to Citrix-related services, including (but not limited to): Staff are actively investigating and… Continue reading…
Who: Faculty, staff, and students who create, store, or share videos using Panopto. What: UNCG will end its use of Panopto as a campus service on Tuesday, December 31, 2025. This change supports our goal of simplifying our video tool set by transitioning to Microsoft 365 tools that offer similar—and… Continue reading…
Who: All members of the UNCG community—students, faculty, staff, and visitors—who use campus network services. What: UNCG will upgrade its core campus security infrastructure to strengthen protection for the campus backbone, end users, and the University’s digital assets. Affected services include: When: Saturday, July 26, 2025, starting at 8:00 a.m.The… Continue reading…
