Who Is Affected? Faculty, staff, and students who use Oracle-dependent services at UNCG. What Is Happening? UNCG is performing a scheduled Oracle Database Quarterly Release Update (RU) as part of ITS’s standard quarterly patching schedule. During the maintenance window, Oracle-dependent services may be temporarily unavailable or experience interruptions. Affected services… Continue reading…
{Update posted on May 8, 2026, at 6:48 a.m.} Canvas is now operational. Instructure has restored access to Canvas following the earlier service interruption. Users should now be able to access Canvas normally. ITS will continue monitoring the situation and will share additional information if needed. Thank you for your… Continue reading…
As of 11:00 a.m. on Monday, May 4, most integrated tools are functioning, including Respondus Lockdown Browser. However, Turnitin is still experiencing issues, which are being addressed by both vendors. If you have ongoing trouble with any third-party tool connected to Canvas, please reach out to 6-TECH. {Originally posted… Continue reading…
MyCloud will purge all user profiles for the Academic (Dev) Desktop and Administrative Desktop on Monday, May 11, 2026, if either of the following conditions apply: This purge does not affect Secure Desktop users. Who Needs to Act? Anyone who uses the MyCloud Academic (Dev) Desktop or Administrative Desktop and wants to keep their profile and data. What’s Happening? All profiles that… Continue reading…
Who Is Affected? Some UNCG students, faculty, and staff who use Exchange Online email through: What Is Happening? ITS is aware of an issue affecting access to Exchange Online mailboxes. Users may experience intermittent access issues, and in some cases, may be unable to access their email when using the… Continue reading…
As of 2:11 p.m., Monday, Mar. 9, 2026, campus telephone services have been restored. All University phone numbers are functioning normally. If you continue to experience issues, please contact 6-TECH for assistance. Need Help? Find answers online or contact 6-TECH: {Originally posted 3/9/26 at 11:25 a.m.} ITS is aware of an issue affecting… Continue reading…
Who Is Affected? Students, faculty, and staff in the buildings listed below. What Is Happening? ITS will perform scheduled network maintenance. During this time, wired and wireless network connectivity may be temporarily unavailable or intermittent in the affected buildings. When? Thursday, Feb. 26, 2026 from 5 a.m. to 7:30 a.m…. Continue reading…
Overview In late Spring, UNCG will retire the Secure Desktop, a virtual desktop previously used to access systems that contain Level 3 (L3) and Level 4 (L4) data as defined by the University’s Data Classification Policy. Applications currently accessed through Secure Desktop, including Banner, UC4, and other secure systems, will transition to new MyCloud solutions. This change will improve the user experience while maintaining the same… Continue reading…
Update Posted Saturday, Feb. 7, 10:09 a.m. Access to Banner and Box has been restored. Access to other University applications that may have been affected by this outage should also be restored. If you continue to experience issues, please contact 6-TECH for assistance. 6-TECH support is available during normal business hours. Emergency… Continue reading…
Who Is Affected? Students, faculty, and staff When? Thursday, Feb. 5, 2026, from 5 a.m. to 7:30 a.m. What’s Happening? ITS will perform scheduled maintenance that may intermittently impact wired and wireless network connectivity. Which Buildings Are Affected? This work ensures network stability, performance, and security across campus. Do I Need to Do… Continue reading…
