Who Is Affected? Faculty, staff, and students who use Canvas at UNCG. What Is Happening? UNCG was recently notified by Canvas vendor Instructure about a cybersecurity incident affecting Canvas systems. According to Instructure, a criminal threat actor gained unauthorized access to certain data associated with customer accounts. At this time, Instructure reports… Continue reading…
Who Is Affected? Students, faculty, and staff who download software from UNCG’s Application Catalog (AppCat). What’s Changing? UNCG is transitioning from the Application Catalog (AppCat) to the Microsoft Company Portal app. Company Portal is the modern replacement for AppCat. All previously published software remains available for download. There is no… Continue reading…
Who Is Affected? Faculty and staff using UNCG-managed Windows 11 computers. What Is Happening? Starting Wednesday, Feb. 25, 2026, ITS will deploy the Windows 11 24H2 Feature Update to all faculty and staff computers. This update is part of ITS’s ongoing effort to keep university computers secure, patched, and up… Continue reading…
Overview In late Spring, UNCG will retire the Secure Desktop, a virtual desktop previously used to access systems that contain Level 3 (L3) and Level 4 (L4) data as defined by the University’s Data Classification Policy. Applications currently accessed through Secure Desktop, including Banner, UC4, and other secure systems, will transition to new MyCloud solutions. This change will improve the user experience while maintaining the same… Continue reading…
Beginning Monday, Mar. 2, access to internal Power BI dashboards created by Institutional Research and Enterprise Data Management (IREDM) that require login will require completion of both FERPA Training and ITS Security Awareness Training. This change helps ensure that institutional data is handled responsibly, securely, and in compliance with university… Continue reading…
Who Is Affected? Faculty and staff that register wired hosts on the ISP Network. What Is Changing? UNCG ITS is decommissioning the Netreg self-service tool, which is currently used to register wired hosts on the ISP Network.The tool will be permanently shut down on Friday, Dec. 19, 2025. When? Friday,… Continue reading…
Who Is Affected? Faculty and staff that register wired hosts on the ISP Network. What Is Changing? UNCG ITS is decommissioning the Netreg self-service tool, which is currently used to register wired hosts on the ISP Network.The tool will be permanently shut down on Friday, Dec. 19, 2025. When? Friday,… Continue reading…
MyCloud will purge all user profiles for the Academic (Dev) Desktop and Administrative Desktop on Tuesday, Dec. 16, 2025, if either of the following conditions apply: This purge does not affect Secure Desktop users. Who Needs to Act? Anyone who uses the MyCloud Academic (Dev) Desktop or Administrative Desktop and… Continue reading…
UNCG academic departments can now purchase and manage Meta Quest virtual reality (VR) headsets securely through ITS (Information Technology Services). This new service supports the University’s growing use of immersive learning technologies by providing a reliable, University-managed setup process for Meta Quest devices. In Fall 2025, ITS implemented Meta Horizon… Continue reading…
Who: Students, faculty, and staff What: Oracle Database Quarterly Critical Patch Update (CPU) When: Thursday, Nov. 13, 2025, from 5:00 a.m. to 7:30 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. During the… Continue reading…
