Who: Students, faculty, and staff What: Oracle Database Quarterly Critical Patch Update (CPU) When: Thursday, Nov. 13, 2025, from 5:00 a.m. to 7:30 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. During the… Continue reading…
Who: Students, faculty, and staff What: Oracle Database Quarterly Critical Patch Update (CPU) When: Thursday, Nov. 13, 2025, from 5:00 a.m. to 7:30 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. During the… Continue reading…
Update Posted Tuesday, Oct. 21, 9:15 a.m. Amazon Web Services (AWS) is reporting that the issue has been resolved, and ITS has confirmed that affected services are now accessible. All previously impacted services, including Canvas, Adobe, Qualtrics, KnowBe4, and UNCGenie, are now functioning normally. ITS will continue to monitor system… Continue reading…
Who Is Affected? Faculty, staff, and students using Windows 10 or Windows 11 on UNCG-owned or personal computers. What’s Happening? On Wednesday, Oct. 15, Microsoft released a critical update for all versions of Windows to fix a severe security vulnerability in the operating system. To help protect campus systems, Information… Continue reading…
Update 10/14/25 Microsoft officially ended support for Windows 10 on Tuesday, Oct. 14, 2025. UNCG computers still running Windows 10 will now display a new pop-up alert indicating that the operating system is no longer supported. These alerts are intended to remind users that their device must be upgraded to… Continue reading…
Information Technology Services (ITS) will disable Read.AI across the UNCG Microsoft 365 environment. This change will be completed on Monday, August 18, 2025. Read.AI is a meeting transcription and analytics tool that some Microsoft Teams users may have seen in their meetings. Disabling it helps us maintain compliance with university… Continue reading…
Who: Students, faculty, and staff using MyCloud. What: MyCloud will upgrade Office to Microsoft 365 (M365), which uses user-based licensing. When: Tuesday, August 5, 2025. Why: Microsoft 365 provides continuous updates with new features, bug fixes, and security improvements. User-based licensing also allows certain users to access advanced features tied… Continue reading…
Who: Faculty and staff using Windows-based GCN (General Computing Network) computers What: Change to Office desktop apps licensing When: Wednesday, July 30, 2025 What Is Changing? On Wednesday, July 30, the Office desktop apps on managed Windows computers will switch from device-based licensing to user-based licensing. This update adds important… Continue reading…
Effective August 8, 2025, the Lucid for Education integration within Canvas will be disabled due to persistent accessibility issues. This change affects both Lucidchart and Lucidspark, which will no longer be available as external tools in Canvas. Users will no longer be able to embed Lucid documents using the Rich… Continue reading…
