{Update: 9/2/25 at 8:40 a.m.}
Outbound calling from UNCG continues to work as expected.
Segra, UNCG’s telephony carrier, has since confirmed that the issue is related to a known bug in their equipment that connects with our systems. ITS is working with Segra at escalated support levels to determine when a permanent fix will be applied.
ITS will continue to monitor call performance closely and provide updates as we learn more.
If you continue to have trouble placing outbound calls, please notify 6-TECH.
{Update: 8/30/25 at 9:35 a.m.}
A fix has been applied to the regional phone service outage affecting outbound calls from UNCG. Initial testing confirms that successful outgoing calls are now being made through both Microsoft Teams and Genesys platforms.
ITS will continue to monitor and conduct additional testing throughout the weekend to ensure full service restoration. If you experience any difficulty making outbound calls, please notify 6-TECH.
{Update: 8/29/25 at 4:45 p.m.}
As of 4:45 p.m. on Friday, August 29, the outbound call outage affecting UNCG remains in effect. We appreciate your continued patience as service providers work to resolve the issue.
{Original Post: 8/29/25 at 7:29 a.m.}
A regional Segra phone services outage that began on Thursday, August 28, at 5:53 p.m. is currently affecting all outbound calls from UNCG, including those made through Microsoft Teams and Genesys platforms. Inbound calls remain unaffected and can be received as usual.
AT&T has identified the root cause and is working to resolve the issue. There is no estimated time of resolution currently.
Additional updates will be shared as they become available.
Need Help?
- Submit a request: 6-TECH Online Portal
- Call: 336-256-TECH (8324)
- Email: 6-TECH@uncg.edu
