{Update posted on May 8, 2026, at 6:48 a.m.} Canvas is now operational. Instructure has restored access to Canvas following the earlier service interruption. Users should now be able to access Canvas normally. ITS will continue monitoring the situation and will share additional information if needed. Thank you for your… Continue reading…
As of 11:00 a.m. on Monday, May 4, most integrated tools are functioning, including Respondus Lockdown Browser. However, Turnitin is still experiencing issues, which are being addressed by both vendors. If you have ongoing trouble with any third-party tool connected to Canvas, please reach out to 6-TECH. {Originally posted… Continue reading…
Who Is Affected? Some UNCG students, faculty, and staff who use Exchange Online email through: What Is Happening? ITS is aware of an issue affecting access to Exchange Online mailboxes. Users may experience intermittent access issues, and in some cases, may be unable to access their email when using the… Continue reading…
As of 2:11 p.m., Monday, Mar. 9, 2026, campus telephone services have been restored. All University phone numbers are functioning normally. If you continue to experience issues, please contact 6-TECH for assistance. Need Help? Find answers online or contact 6-TECH: {Originally posted 3/9/26 at 11:25 a.m.} ITS is aware of an issue affecting… Continue reading…
Update Posted Saturday, Feb. 7, 10:09 a.m. Access to Banner and Box has been restored. Access to other University applications that may have been affected by this outage should also be restored. If you continue to experience issues, please contact 6-TECH for assistance. 6-TECH support is available during normal business hours. Emergency… Continue reading…
Update Posted Wednesday, Dec. 3, 8:10 a.m. Access to Panopto has been restored. If you continue to experience issues, please contact 6-TECH for assistance. {Original Post Tuesday, Dec. 2, 4:37 p.m.} ITS is aware of an issue affecting access to Panopto. ITS is investigating and will provide updates as they… Continue reading…
As of 8:30 a.m. Thursday, Oct.30, ITS has confirmed that the issue affecting Microsoft Authentication services has been resolved. All services are now operating normally. Thank you for your patience while ITS worked to restore service. If you continue to experience issues, please contact 6-TECH: {Original Post 10/29/25, 2:17 p.m.} ITS… Continue reading…
Update Posted Friday, Oct. 24, 3:24 p.m. Power and network connectivity have been restored at 723 Kenilworth as of 2:00 p.m. Friday, October 24. ITS will continue to monitor system performance to ensure stability. If you continue to experience problems, please contact 6-TECH. {Original Message Posted Friday, Oct. 24, 9:15… Continue reading…
Update Posted Tuesday, Oct. 21, 9:15 a.m. Amazon Web Services (AWS) is reporting that the issue has been resolved, and ITS has confirmed that affected services are now accessible. All previously impacted services, including Canvas, Adobe, Qualtrics, KnowBe4, and UNCGenie, are now functioning normally. ITS will continue to monitor system… Continue reading…
As of 4:40 p.m. Friday, Oct. 17, ITS has confirmed that the issue affecting Degree Works has been resolved. All services are now operating normally. Thank you for your patience while ITS worked to restore service. If you continue to experience issues, please contact 6-TECH: {Original Post: 10/17/2025, 2:59 p.m.} ITS… Continue reading…
