Who Is Affected? Faculty and staff who use a University-owned Mac computer for work. What Is Happening? ITS is enabling FileVault on University-owned Mac devices. FileVault is Apple’s built-in disk encryption technology that helps protect data stored on a Mac. Similar to BitLocker on Windows computers, FileVault encrypts the contents… Continue reading…
Cloudlabs VM Labs are available to support hands-on learning, training, and demonstrations using virtual machines (VMs) delivered through a web browser. Cloudlabs provides ready-to-use environments that allow users to work with real tools and systems without installing software or using physical lab space. Who Benefits? Cloudlabs VM Labs can support… Continue reading…
Who Is Affected? Faculty, staff, and students who use Canvas at UNCG. What Is Happening? UNCG was recently notified by Canvas vendor Instructure about a cybersecurity incident affecting Canvas systems. According to Instructure, a criminal threat actor gained unauthorized access to certain data associated with customer accounts. At this time, Instructure reports… Continue reading…
Who Is Affected? Faculty who use Canvas’ Microsoft OneDrive LTI (Learning Tools Interoperability). What’s Changing? UNCG is transitioning from the classic Microsoft OneDrive LTI in Canvas to the OneDrive app within Microsoft Education in Canvas. Microsoft is retiring the standalone OneDrive LTI as part of a broader effort to streamline… Continue reading…
As of 11:00 a.m. on Monday, May 4, most integrated tools are functioning, including Respondus Lockdown Browser. However, Turnitin is still experiencing issues, which are being addressed by both vendors. If you have ongoing trouble with any third-party tool connected to Canvas, please reach out to 6-TECH. {Originally posted… Continue reading…
MyCloud will purge all user profiles for the Academic (Dev) Desktop and Administrative Desktop on Monday, May 11, 2026, if either of the following conditions apply: This purge does not affect Secure Desktop users. Who Needs to Act? Anyone who uses the MyCloud Academic (Dev) Desktop or Administrative Desktop and wants to keep their profile and data. What’s Happening? All profiles that… Continue reading…
Who Is Affected? Some UNCG students, faculty, and staff who use Exchange Online email through: What Is Happening? ITS is aware of an issue affecting access to Exchange Online mailboxes. Users may experience intermittent access issues, and in some cases, may be unable to access their email when using the… Continue reading…
Who Is Affected? Faculty and students who use Canvas Legacy ePortfolio and Folio (Portfolium). What Is Happening? UNCG is transitioning from the Legacy Canvas ePortfolio and Folio tools to Canvas Portfolio, a newer tool built directly into Canvas. Canvas Portfolio provides improved features and better integration with courses, assignments, and… Continue reading…
Who Is Affected? Anyone at UNCG who hosts Microsoft Teams meetings that include non-UNCG participants When is This Happening? Monday, March 16, 2026The change will roll out over approximately 48 hours. What’s Changing? Anonymous (non-UNCG) users will now be able to: Previously, anonymous users had more limited interaction capabilities within… Continue reading…
As of 2:11 p.m., Monday, Mar. 9, 2026, campus telephone services have been restored. All University phone numbers are functioning normally. If you continue to experience issues, please contact 6-TECH for assistance. Need Help? Find answers online or contact 6-TECH: {Originally posted 3/9/26 at 11:25 a.m.} ITS is aware of an issue affecting… Continue reading…
