Update Posted Tuesday, Oct. 21, 9:15 a.m. Amazon Web Services (AWS) is reporting that the issue has been resolved, and ITS has confirmed that affected services are now accessible. All previously impacted services, including Canvas, Adobe, Qualtrics, KnowBe4, and UNCGenie, are now functioning normally. ITS will continue to monitor system… Continue reading…
As of 4:40 p.m. Friday, Oct. 17, ITS has confirmed that the issue affecting Degree Works has been resolved. All services are now operating normally. Thank you for your patience while ITS worked to restore service. If you continue to experience issues, please contact 6-TECH: {Original Post: 10/17/2025, 2:59 p.m.} ITS… Continue reading…
Who Is Affected? Faculty, staff, and students using Windows 10 or Windows 11 on UNCG-owned or personal computers. What’s Happening? On Wednesday, Oct. 15, Microsoft released a critical update for all versions of Windows to fix a severe security vulnerability in the operating system. To help protect campus systems, Information… Continue reading…
Update 10/14/25 Microsoft officially ended support for Windows 10 on Tuesday, Oct. 14, 2025. UNCG computers still running Windows 10 will now display a new pop-up alert indicating that the operating system is no longer supported. These alerts are intended to remind users that their device must be upgraded to… Continue reading…
Who: Students, faculty, and staff who use Canvas. What: Canvas will be unavailable for up to 15 minutes during scheduled emergency maintenance. When: Monday, Sept. 22, 2025, from 2 – 2:15 a.m. Why: Instructure is performing emergency maintenance on UNCG’s Canvas instance outside of the regular schedule. This downtime is… Continue reading…
Overview Apple has released macOS Tahoe (version 26.0). Information Technology Services (ITS) and the Mac Advisory Committee will begin evaluating the new operating system’s compatibility with UNCG enterprise applications and network configurations. Who Is Affected Faculty, staff, and students who use Mac devices managed by UNCG or connected to campus… Continue reading…
Who: Students, faculty, and staff What: Oracle Database Quarterly Critical Patch Update (CPU) When: Saturday, August 30, 2025, from 6:00 a.m. to 9:00 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. During the… Continue reading…
Who: Students, faculty, and staff What: Information Technology Services (ITS) will perform scheduled maintenance on the Voice Network. During this time, voice calling may be impacted. When: Wednesday, August 27, 2025, 5:00 a.m. – 7:30 a.m. Why: This maintenance is part of ITS’s ongoing efforts to ensure reliable and secure… Continue reading…
Who: Students, faculty, and staff What: Oracle Database Quarterly Critical Patch Update (CPU) When: Saturday, August 30, 2025, from 6:00 a.m. to 9:00 a.m. Why: Information Technology Services (ITS) follows a standard quarterly patching release schedule to improve delivery and ensure the most secure hosted Oracle database services. During the… Continue reading…
Staying informed about technology changes and projects at UNCG shouldn’t be a mystery. That’s why we’re launching the CIO Newsletter—a space where our Chief Information Officer shares what’s happening now, what’s coming soon, and how technology decisions support teaching, learning, and work across campus. The newsletter is designed to give… Continue reading…
