Read.AI to be Disabled at UNCG | Monday, August 18 

Information Technology Services (ITS) will disable Read.AI across the UNCG Microsoft 365 environment. This change will be completed on Monday, August 18, 2025.  Read.AI is a meeting transcription and analytics tool that some Microsoft Teams users may have seen in their meetings. Disabling it helps us maintain compliance with university… Continue reading…

Wireless Network Maintenance Scheduled | Saturday, August 9

Who: Students, faculty, and staff What: ITS will perform scheduled maintenance on the campus wireless environment. During this time, wireless network connectivity may be impacted. When: Saturday, August 9, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance supports ongoing efforts to improve the reliability and performance of campus… Continue reading…

Scheduled Network Maintenance | Friday, August 8

Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact: When: Friday, August 8, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance is part of our ongoing efforts to maintain and improve network reliability and performance. Do I Need to Do Anything? No… Continue reading…

Scheduled Network Maintenance – Thursday, August 7

Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact wired and wireless network connectivity in the following buildings: When: Thursday, August 7, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance is part of ongoing efforts to maintain and improve network reliability and performance. Do I… Continue reading…

MyCloud Office Change Upgrade to Microsoft 365 | Tuesday, August 5

Who: Students, faculty, and staff using MyCloud. What: MyCloud will upgrade Office to Microsoft 365 (M365), which uses user-based licensing. When: Tuesday, August 5, 2025. Why: Microsoft 365 provides continuous updates with new features, bug fixes, and security improvements. User-based licensing also allows certain users to access advanced features tied… Continue reading…

Scheduled Network Maintenance – Friday, August 1

Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact wired and wireless network connectivity in the following buildings: When: Friday, August 1, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance is part of ongoing efforts to maintain and improve network reliability and performance. Do I… Continue reading…

Scheduled Network Maintenance | Thursday, July 31

Who: Students, faculty, and staff What: ITS will perform scheduled maintenance that may intermittently impact wired and wireless network connectivity in the following buildings: When: Thursday, July 31, 2025, from 5:00 a.m. to 7:30 a.m. Why: This maintenance is part of ongoing efforts to maintain and improve network reliability and performance. Do I… Continue reading…

(Update:Resolved) UNCGenie/Banner 9 Self Service Outage 

As of 9:15 a.m. ITS has confirmed that Banner Services have been restored.   If you continue to experience issues, please contact 6-TECH:      {Original Post: 7/28/25 at  8:50 a.m.}  ITS is aware of issues affecting access to Banner-related services, including (but not limited to):    ITS is investigating and will provide updates… Continue reading…

Upcoming Change to Windows Update Management | Tuesday, August 12

Who: Faculty and staff using Windows-based GCN (General Computing Network) computers. What: Change in how Windows updates are delivered and managed. When: Tuesday, August 12, 2025 Why: To modernize Windows update delivery, improve security, and offer more flexibility. What’s Changing? Starting Tuesday, August 12, UNCG will transition from using Application… Continue reading…