Who Is Affected? Faculty, staff, and students who use Oracle-dependent services at UNCG. What Is Happening? UNCG is performing a scheduled Oracle Database Quarterly Release Update (RU) as part of ITS’s standard quarterly patching schedule. During the maintenance window, Oracle-dependent services may be temporarily unavailable or experience interruptions. Affected services… Continue reading…
Who Is Affected? Faculty, staff, and student advisors who use Banner Document Management. What Is Happening? UNCG is upgrading Banner Document Management as part of a scheduled system update. During this maintenance window, Banner Document Management may be temporarily unavailable or experience intermittent access issues. When? Saturday, June 6, 2026,… Continue reading…
Cloudlabs VM Labs are available to support hands-on learning, training, and demonstrations using virtual machines (VMs) delivered through a web browser. Cloudlabs provides ready-to-use environments that allow users to work with real tools and systems without installing software or using physical lab space. Who Benefits? Cloudlabs VM Labs can support… Continue reading…
{Update posted on May 8, 2026, at 6:48 a.m.} Canvas is now operational. Instructure has restored access to Canvas following the earlier service interruption. Users should now be able to access Canvas normally. ITS will continue monitoring the situation and will share additional information if needed. Thank you for your… Continue reading…
Who Is Affected? Faculty, staff, and students who use Canvas at UNCG. What Is Happening? UNCG was recently notified by Canvas vendor Instructure about a cybersecurity incident affecting Canvas systems. According to Instructure, a criminal threat actor gained unauthorized access to certain data associated with customer accounts. At this time, Instructure reports… Continue reading…
Recharge your skills with ITS Technology Training this May. These sessions are designed to help you power up your productivity, explore helpful tools, and head into summer feeling confident and refreshed. Featured Webinars Meet Microsoft Education: Teams Meetings in Canvas The Microsoft Education tool contains multiple apps, and today we… Continue reading…
Who Is Affected? Faculty who use Canvas’ Microsoft OneDrive LTI (Learning Tools Interoperability). What’s Changing? UNCG is transitioning from the classic Microsoft OneDrive LTI in Canvas to the OneDrive app within Microsoft Education in Canvas. Microsoft is retiring the standalone OneDrive LTI as part of a broader effort to streamline… Continue reading…
As of 11:00 a.m. on Monday, May 4, most integrated tools are functioning, including Respondus Lockdown Browser. However, Turnitin is still experiencing issues, which are being addressed by both vendors. If you have ongoing trouble with any third-party tool connected to Canvas, please reach out to 6-TECH. {Originally posted… Continue reading…
What Is This About? As the academic year comes to a close, Information Technology Services (ITS) is taking a moment to reflect on the work, progress, and perseverance of the UNC Greensboro community. Who Is Affected? Students, faculty, and staff at UNC Greensboro. What Happened This Year? From the first… Continue reading…
MyCloud will purge all user profiles for the Academic (Dev) Desktop and Administrative Desktop on Monday, May 11, 2026, if either of the following conditions apply: This purge does not affect Secure Desktop users. Who Needs to Act? Anyone who uses the MyCloud Academic (Dev) Desktop or Administrative Desktop and wants to keep their profile and data. What’s Happening? All profiles that… Continue reading…
